I have been in the tech world for 40 years and have switched to AT&T twice for the i phone only to move back to Verizon with a blackberry for quality of service. The i phone's user interface is more intuitive but limits the depth of configuration. The learning curve is more difficult because you have more flexibility on what to change. I got gmail and exchange to wotk first time and I have not experienced the reboots I see being discussed. I suspect a substantial number of these issues are caused by incorrect configuration and application that were installed that were dependent on android 1.6 or an earlier version. It is new hardware and a new version of the operation system but not bad for first use and updates are already planned. Yes I want voice over blue tooth and I REALLY need to be able to change font size but this phone and especially the OS have more potential than any other smart phone I have ever used including the blackberry. The camera is not good for now but as long as the hardware is solid software will fix it over time. You can get HTML email for exchange with the blackberry if you want to spend $4k or you can get free with this phone. I have had my phone since the first day and I waited to make comments until I had some time with the phone and I will say it again. Thanks Verizon, Motorola and Goggle for bringing a good phoen to the market with a ton of potential.