I've had lots of phones over the years and I must say that Moto did have some bad ones like that Razr or whaever it was called and some bluish phone that I had a long time ago that fell apart right after my 1 year contract was up. Also I think that I left cingular because a moto phone that I had took a dump before my contract was up. This was back in the days when a simple Nokia costs like $150 dollars. However with the Droid Motorola really did their research I believe that they had new management and a new team for the Droid. I have owned about five OG Droids and one Droid 2. Right now I have two OG Droid that I use and one Droid 2 as my main phone. They are great phones and great quality. I travel a lot and use different phone numbers so I go through phones a lot. I have not had to return a single Droid that I use. Sure they have small bugs here and there that I have fixed but you can not expect something perfect from such a complex device. My wife's Iphone 4 has acted up more then my Droids..... Companies have their ups and downs and the Droid is what brought Motorola back up IMHO.