I too am in the proses of returning my Nexus, Love the phone it was exactly what I expected. As for the plastic issue that everyone brings up think Lexan, if you ever tried to break or smash it with a hammer you would be thinking that this is some tuff ****. Not saying that the phone is made from this just a point about plastic being inferior. My issues were mostly noise cancelation in my work environment I could most always hear everyone but for the people on the other end it was static and broken up. I also experienced numerous dropped calls; yes some happened during Verizon’s technical difficulties but also when running on CDMA only. So I do not have a choice to keep it or not as it only functions the best at home and I need a phone that can serve me nearly everywhere.