Smart Lock>Trusted Places Stopped Working At Home

Discussion in 'Samsung Galaxy Note 8 Discussion' started by Miklb58, Mar 15, 2018.

  1. Jonny Kansas

    Jonny Kansas Administrator
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    When it acts up, is it after you haven't rebooted the phone for a while? Seems like mine works better after a reboot.

    Another thing that seems to affect mine is that I recently turned "on body detection" on. I feel like since I did that, sometimes when I set my phone down at home (trusted place) and then pick it back up, it wants my fingerprint or PIN.

    With that said, I recently got an EcoBee smart thermostat. I put the app on my Pixel XL and the wife's S7 and we both had issues where our phones thought we had left the "geofence" I setup on them. (You leave the selected area, the thermostat automatically goes into Away mode, you enter the circle again, it goes to Home mode. Would be a nice feature if it worked properly right now. I've read the ITTT does a better job, but that's another discussion entirely). I guess I'm just wondering if there are some issues with location services or something on the server side? Stabbing in the dark here...
     
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  2. Miklb58

    Miklb58 Silver Member

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    Hasn't worked right since right after I cleared cache and reboot, so I don't know if it was the cache clear, or the reboot.
    I had checked the location numerous times, and it was always right on.
    Today I've tried something different, I removed the Home location saved in Trusted Places, shut down cleared cache, restart, and set home again in Trusted Places.
    Upon completion of that, it is working again.....but let's see if it lasts.

    Sent from my SM-N950U using Tapatalk
     
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  3. Jonny Kansas

    Jonny Kansas Administrator
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    Mine's hit or miss today after joining this convo. Haha

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  4. me just sayin

    me just sayin Diamond Member

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    all deleting cache does is delete old unused files. It does not touch settings and such. it works like deleting the temporary files folder on your computer. give a bit more working and storage space and make sure apps look for the newer files.

    since I got my note 8 I also have been having problems with location aware on my security cams. when I did a search there seems to be a lot of issues with the note 8 location aware. even the settings no longer had my full address for location aware, it gave the town making it too general to be useful. personally I believe it is a phone issue.
     
  5. Miklb58

    Miklb58 Silver Member

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    3 +/- hrs later, it's not working again.
    Now trying this. Went into Trusted Places and clicked on Home, and clicked on Turn off this location.
    Then added a trusted location (not titled home) here @ home.
    Immediately, it began unlocking as it should.

    Ill keep you posted as to how long it lasts.

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  6. Jonny Kansas

    Jonny Kansas Administrator
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    Are you using on body detection? Are you setting the phone down for "long" periods of time?

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  7. Miklb58

    Miklb58 Silver Member

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    No on body detection or "trusted devices" either.
    It was set down for an hour or so.

    Sent from my SM-N950U using Tapatalk
     
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  8. Jonny Kansas

    Jonny Kansas Administrator
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    I know when the feature was new, back in my Note 4 days, if the phone sat for long enough, it would require a PIN/etc to unlock. Think my Pixel XL still does this in the morning, but I'm not a morning person, so I can't say I've paid that much attention. Seems like I still use the fingerprint sensor when I first pick my phone up though.

    I don't recall how long until it would ask again, but an hour doesn't seem very long.

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  9. Sajo

    Sajo Diamond Member

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    I believe Smart Lock requires a PIN or password every 72 hours regardless of trust Settings, or maybe every 48. Something like that.

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    #21 Sajo, Mar 17, 2018
    Last edited: Mar 17, 2018
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  10. Jonny Kansas

    Jonny Kansas Administrator
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    I didn't think it was even that long. I swear mine's "locked" in the morning every morning. Think it's more like 8 hours or something.
     
  11. Miklb58

    Miklb58 Silver Member

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    To the best of my knowledge, as long as I've been using it, (6 months) the only time that it has required me to enter my PIN is after a restart.

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  12. Jonny Kansas

    Jonny Kansas Administrator
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    It definitely wants one after a restart. We'll all have to pay attention in the morning, but I swear mine's always locked when I wake up. Haha

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