Smart Lock>Trusted Places Stopped Working At Home

Discussion in 'Samsung Galaxy Note 8 Discussion' started by Miklb58, Mar 15, 2018.

  1. Miklb58

    Miklb58 Silver Member

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    For the last 2 days, I have not been able to simply unlock my phone with the long press of the home button as usual.
    If you are not familiar with this, it is a setting within Lock Screen and Security>Smart Lock>Trusted Places.
    When set up, if you have a locked screen, when you are at a trusted place, you can unlock the phone with a long press of the home button without having to enter the unlock method that you have set up.

    My home is set as a trusted place, and this feature has worked since I set it up in Sept. 17.
    Now it doesn't.
    I have tried rebooting, deleting and resetting the trusted place, but it's not working.

    Anyone else use this feature, and has anyone who uses it had it stop working lately?

    Sent from my SM-N950U using Tapatalk
     
  2. me just sayin

    me just sayin Diamond Member

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    might want to uninstall and reinstall the app. you may want to contact their tech support. it could be a common problem.
     
  3. Miklb58

    Miklb58 Silver Member

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    It's not an app though. It's a baked in feature of the Note8

    Sent from my SM-N950U using Tapatalk
     
  4. me just sayin

    me just sayin Diamond Member

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    sorry about that. don't know where my mind was. for whatever reason I was thinking about a smart door lock that unlocked via the phone...some days it don't pay to get out of bed.

    try clearing the cache partition. it tends to fix a lot of problems and will not mess with your settings. see the following.

    Wipe cache partition: Samsung Galaxy Note8
     
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  5. me just sayin

    me just sayin Diamond Member

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    thinking about it, it could be faster to unlock your phone using your fingerpring. whenever I pick up my note 8, I just place the finger over the scanner. and by the time it is in position to use, it is unlocked. just something to consider :)

    also, as far as your issue. if deleting cache does not help, might also want to check your location settings and make sure it had not changed for whatever reason.
     
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  6. Miklb58

    Miklb58 Silver Member

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    Thanks for the suggestion.
    Clearing the cache partition seems to have solved my issue!

    Sent from my SM-N950U using Tapatalk
     
  7. Miklb58

    Miklb58 Silver Member

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    I do use fingerprint unlock, who works perfect for when I pick up the phone, or take it out of my pocket. But a large portion of the day, my phone is laying face up on my desk, and it is much simpler during those times to long press the home button without picking the phone up.

    Sent from my SM-N950U using Tapatalk
     
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  8. Sajo

    Sajo Diamond Member

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    Just FYI, that's a baked in feature of the Android OS, not just Samsung. I think most all modern Android phones have Smart Lock options.

    Glad to hear a cache clear helped.

    Sent from my XT1650 using Tapatalk
     
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  9. me just sayin

    me just sayin Diamond Member

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    Very good point. glad deleting the cache helped and thanks for letting us know :)
     
  10. Miklb58

    Miklb58 Silver Member

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    Well, today it was temperamental. It's working now, but all day it didn't work. Thought it might be that I was downstairs, but went outside and no luck there either.
    It has worked since owning the phone, can't imagine why it's moody now.

    EDIT 15 minutes after posting above that it was working at that time, now it is not working again.

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    #10 Miklb58, Mar 16, 2018
    Last edited: Mar 16, 2018
  11. me just sayin

    me just sayin Diamond Member

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    either the service provider is having problems or something is interfering. it can be fustrating...
     
  12. Sajo

    Sajo Diamond Member

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    There was a problem with Android Trusted Location smart Lock a few years ago, where Maps started to "drift" your saves trusted location away from where it really is located. We had to go into Trusted Location Settings and re-establish the current trusted location by moving the "I'm here" pin to the current location, and then re-save. I wonder if something similar is happening?

    Sent from my XT1650 using Tapatalk
     
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