replacement screen(glass)

Discussion in 'Motorola Droid' started by miamidroid, Feb 2, 2010.

  1. OfficeLinebacker
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    OfficeLinebacker New Member

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    Well I think that Motorola's build quality is excellent. Conventional wisdom says most cell phones are designed to last 12-18 months. Based on repairing LOTS of phones, I can see where that could be true for Blackberries and iPhones. But for Motorola, their build quality is solid and I'm not worried about keeping my Moto Q9 in service for over two years. That said, I won't own a phone I can't repair myself. I'm leaning towards waiting until the Google Nexus One comes out for Verizon. That's also an HTC phone--HTC makes some cool phones.
  2. TBV
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    TBV New Member

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    I guess I am missing the logic in that one...

    You are offered insurance on a device that retails @ $600 (with tax), you decide to decline the insurance, and the seller is then considered 'crappy' when you break the device and have to pay a hefty dollar to get it repaired?

    Fascinating... :confused:
  3. OfficeLinebacker
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    OfficeLinebacker New Member

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    I think with cell phone repair shops springing up everywhere, it's understandable to hope, if not expect, to be able to get a $600 phone repaired by a third party. Thus being self-insured makes more sense.

    That all said, tying the availability of third party repair to to the actual quality of a product or a wireless provider is a bit of a stretch.
  4. jamjr74
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    jamjr74 Member

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    Just to chime in here about insurance! My droid is only a couple weeks old and with all the posts about broken screens I decided maybe I should add the insurance. The Verizon rep tells me that insurance is $6 per month and that if my phone is lost/damage/stolen/broken I can have it replaced. However this will also cost me an additional $89!!! This seems like a ripoff to me. I am aware that the retail price of a new Droid is $550-$600 but who pays retail? And that is the price right now! If I break my phone 6 months from now I can probably grab one on ebay for $200-$250. I think i'll take my chances!
  5. OfficeLinebacker
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    OfficeLinebacker New Member

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    Wonder what they're going for nowadays.
  6. TBV
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    TBV New Member

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    Working @ VZW I have seen people pay full retail on phones...it definitely is not the norm, however it does happen, and in most instances to those who declined insurance and the phone was either lost, stolen or damaged within the 1st six months or so.

    As for the cost of the insurance, I too was a bit surprised when the deductible went up to $89 on the smartphones and 3G multimedia devices that have touchscreens, but if you put it into perspective, $89 is a bargain (for a DROID anyway) rather than paying full price in the store or buying something site unseen off of EBAY.

    In relation to your point above about 6 months down the line the price on the device being less, for my customers who are on the fence about insuring their devices, I tell them to at least insure it for the 1st year, because as long as they are a single line that is at least $59.99/month or are on a family share, there will be an early upgrade opportunity at 12 months...here's the math: 12 X $6 = $72, + $89 = $161...if you can find a brand new DROID for less than that within 12 months of purchase, you have definitely beat the odds. (shrugs shoulders)

    Going back to the full retail cost: I know it is a common argument that the full retail price shown on devices in the stores is bogus, and although there may be a slight markup displayed (which is somewhat questionable being that here in California the state still charges sales tax on the amount), do not doubt for a second that companies like VZW and/or AT&T etc do not take a loss on the devices that must be made up with monthly/quarterly/yearly revenues when they sell them at discounted prices on upgrades and/or new lines of service.

    I deal with customers on a daily basis, and what I find amusing is that everyone wants this or that service (data in particular) for free or damn near free, and simply ignores or ignorantly fails to take into account that a wireless company must continually maintain and upgrade their network, advertise, keep stores open and operational, and pay employees...

    That cost money folks, and you have to pay to play. :)
  7. wsidesoups
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    wsidesoups New Member

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    The argument wasn't insurance that is a personal decision. The complaints were why should we have to go through Motorola to have the phone fixed? Which by the way was $75 versus the insurance plus deductible. The main complaint with this thread ,as linebacker points out, is why cant the idependent shops get parts to fix the phones that people break (myself included) and dont get the insurance for. I didnt want a new phone i wanted to get mine fixed which was close to impossible with the current set up that motorola has (no independents).
  8. OfficeLinebacker
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    OfficeLinebacker New Member

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    On the other hand, $75 is a pretty good deal. I wonder if we could do it for that cheap once we do get the cracked glass repair parts for Motorola DROID.

    Their customer service stinks and obviously they just don't know how to handle a situation like yours.
  9. Dave12308
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    Dave12308 New Member

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    Except for the simple fact that you wouldn't be paying $149 to fix a $199 phone... You'd be paying $149 to fix a $569 phone (or whatever the current full retail price is) - the only reason you got yours for $199 is because it was subsidized by Verizon. There's no reason to expect them to subsidize another replacement, so thinking about it from this standpoint $149 doesn't sound so bad, does it? Hell of alot better than almost $600.
  10. wsidesoups
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    wsidesoups New Member

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    has a point.
  11. Malvado
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    Malvado DF News Team/Mod Premium Member

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    Portatronics.com

    But it is expensive
  12. wsidesoups
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    wsidesoups New Member

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    portatronics

    They were expensive when I was going round and round with motorola I checked them out also thbey quoted me 230 for the part (glass) and 89 for labor. Motorola quoted 75 for everything. However as previously posted it was done for free because of the grief I got. Since linebacker is in the buisness maybe he can explain why there is such a huge price difference. Is it price gouging because they are The only ones with the parts or was Motorola planning on charging more once they had it in their shop? All I know is I was quoted 75 and it was fixed for free.
  13. OfficeLinebacker
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    OfficeLinebacker New Member

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    I think it's a combination of knowing they're the only ones and it being really, really expensive for them to get parts.

    Within the Motorola service center network I think the shops pay only the internal Motorola price. The part I don't get is, why they don't advertise?! Maybe they don't make any money on the deal? If I could fix DROIDs for $75 and make money on it I'd be doing serious SEO on my website for "Motorola DROID Repair," Tweeting about it, putting it on my company facebook page, and all over forums like this.

    I mean, $75 is less than a typical iPhone glass repair, and those prices are very strongly market driven.
  14. WideBody
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    WideBody New Member

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    it is resolved...

    After about 1 month of using a completely good Droid with a cracked screen, I finally walked into the local Verizon store.

    I should say in all the dealings I have had have been over the phone, I have had no luck in finding replacement glass. Verizon has directed me to local repair stores that don't have the parts and Motorola that wanted 75 and a months time to repair it.

    At Verizon, I asked for the manager, explained my situation, and for a mere $50, a replacement phone was over nighted to my house. I went in the store on thursday and I am now using the new phone. (It is a certified/refurbished phone).

    So tell me gents (or should I say paid Verizon stooges), how much is that insurance and how much is the replacement deductible? :icon_ banana:

    The bad news is, while in the store I touched an HTC Incredible...oh wow, i am about ready to flush the Droid. :) Seriously, it is one nice phone.

    I have regained my faith in Verizon, considering the amount of monies I have paid them over the past 9 years... it was a good step for them.

    Thanks for the support, especially Officelinebacker... I have to admit my first experience at Droid Forums is not one I would recommend to friends. But then, I am just a troll.
  15. OfficeLinebacker
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    OfficeLinebacker New Member

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    The $75 I can understand, but a MONTH?

    I think Verizon are a bunch of money grubbing stooges but guess what? So are all the wireless providers so nothing new there.

    But Motorola is a) unclear about what's covered and what's not under warranty--as I mentioned earlier in this thread, my contact from within said he thought breakage was actually covered under warranty and b) terrible, absolutely abysmal about how they handle after-sales repairs. Their build quality is among the best in the business, but I will never get a Motorola phone until I am sure I can repair it.

    The best news of all in your post is about the HTC Incredible. I've been eligible for an upgrade for over a month and was going to get the DROID until this thread. I got an email about pre-ordering the Incredible and I figured I'd wait until some reviews are out there....sounds like a nice phone! :) HTC makes some wonderful phones like the Nexus One and the Dream (aka G1) which I've worked on and for which parts are available.
  16. WideBody
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    WideBody New Member

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    Thanks again

    Officelinebacker,

    If I were eligible for an upgrade, I would HAVE the Incredible today. :)

    Think Droid with double the processor and double the main memory. Of course you will need to add a memory card, new car holder etc...

    Please let us know what you think when you get it... I know you will :)

    -WB
  17. OfficeLinebacker
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    OfficeLinebacker New Member

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    Well the only catch with the Incredible is no actual physical keyboard--amirite? Or did I not investigate closely enough?
  18. WideBody
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    WideBody New Member

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    You are correct, the HTC incredible is lacking a keyboard.

    I have never been a fan of the keyboard on the Droid, sorry, my hands are too big and the keys on the Droid are not well separated (sorry, can't think of the right word).

    I use my fingernails to type on the Droid.

    Given the minimal amount of typing I would do on the Droid, I am ok with the on-screen keyboard on the HTC.

    Just to confuse the issue a bit... Verizon is planning on a 4G network in the second quarter, 1 year away.... you will need a new phone then. :)

    So if you do get the Incredible, please let us know.
  19. OfficeLinebacker
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    OfficeLinebacker New Member

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    I got in touch with one of the Motorola official service centers (the one in NY) and the guy said they haven't fixed a DROID yet. He also said Motorola is usually out of stock on touch screens for the Motorola Cliq, which is another popular Android Smartphone from T-Mobile. I've been getting a lot of calls on that model, too.

    The more I get into the situation with repairs and spare parts on Motorola phones, the more I'm turned off by Motorola.
  20. WideBody
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    WideBody New Member

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    It seems to me, if you find the parts, you already have the market.

    Sadly, I am very turned off by Motorola right now.

    I love Android no doubt, but Motorola is a disappointment.
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