"Amazing, I will now go around telling everyone how crappy Verizon is." Amazing. Another 1st post, no clue troll chiming in. "I'm going to scream how bad they are because I didnt take insurance and broke the phone and they won't help me". Grow up. Get the insurance if you can and get another. Or leave the Droid for something else. Ol is also correct, I used to be in sofla, and a lot of Chinese cell warehouse places in Miami would have parts would be closed for 10-15 days, drive one mad.