replacement screen(glass)

Discussion in 'Motorola Droid' started by miamidroid, Feb 2, 2010.

  1. RW-1

    RW-1 Silver Member

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    "Amazing, I will now go around telling everyone how crappy Verizon is."

    Amazing. Another 1st post, no clue troll chiming in.

    "I'm going to scream how bad they are because I didnt take insurance and broke the phone and they won't help me".

    Grow up. Get the insurance if you can and get another.

    Or leave the Droid for something else.

    Ol is also correct, I used to be in sofla, and a lot of Chinese cell warehouse places in Miami would have parts would be closed for 10-15 days, drive one mad. :)
     
  2. WideBody

    WideBody New Member

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    cracked screens are a problem!

    to johall07

    I am not a troll, it is my first post because this IS a problem, I could identify with.

    Did Motorola/Verizon ever stop to think that the phone may drop? Is the glass built to withstand every drop? What if the speaker module goes bad? I now have to buy a new phone?

    Please, the push for insurance on a consumer product leads me to believe that this forum is filled with Verizon/Motorola staff.

    I am asking to fix a simple problem, and I am being told by Verizon the phone needs to be replaced. And I am a troll?

    Oh great high ones, I have now learned my lessons... when buying substandard Motorola products, I need insurance, because if and when the phone shall break, it can never be repaired.

    Post number 2 and my first internet rant in 15 years. :mad:
     
  3. KZIWarrior

    KZIWarrior Silver Member

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    This has nothing to do with Motorola (though I will agree they are substandard, but for other reasons)... NO CARRIER, not VZW, not AT&T, not T-Mobile is in the business to sell parts for their phones... NONE of them will sell you major parts like screens for ANY PHONE!!!! And yes, I've had all those carries and have had smart-phones on each and I've had to replace SEVERAL screens (when it's cheap to replace than pay the deductible)... that's the name of the game with these types of phones. If you don't like it get a cheap/standard phone.

    Get a clue (or insurance), then come back for post #3....:icon_ devil:
    Again, if the window on your car breaks do you go to the dealer, or do you call a glass replacement company?
     
    Last edited: Mar 8, 2010
  4. AnneDroid

    AnneDroid Rescue Squad Rescue Squad

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  5. jdrowe

    jdrowe New Member

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    " I wonder what would happen to GM if they made a car, but did not have any replacement parts???"

    And yet you have car insurance right?
     
  6. WideBody

    WideBody New Member

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    to all,

    Yes I have car insurance, and home insurance... I don't submit a claim if I get a flat tire. I don't submit a claim if a window in my house breaks.

    Did you by insurance on your GPS? did you buy insurance on your digital camera? Did you get the insurance on the HDTV?

    If so, I bet Best Buy loves you guys...

    Now, I did a bad thing... I dropped my cell phone... gasp! I now have a fully functional Droid with a cracked screen, which I fully expect to fix or replace, for considerably less than the insurance deductible.

    If anyone knows of where parts are being sold please let me know, otherwise, thanks for the sage advice. I will try not to troll in the future.

    BEST ADVICE: If you buy a Droid, get insurance. Because if the Droid every breaks, Verizon considers it a disposable product, and your on your own.
     
  7. shiccy

    shiccy Member

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    It'd really stink to have that happen, however I have to agree. It's not Verizon's fault that you didn't make sure it didn't fall off the table ... It's not a manufacturing problem, nor a flaw it's (sorry this sounds harsh) negligence on your part.

    You compared it to GM ... sorry to say but if you cracked your windshield on a stone road, or you got in an accident this would be about the same as what happened to your phone. Most car companies won't fix your windshield... it is unfortunate, but your fault for the rock (or whoevers fault tossed the rock at you). Similarly if you got in an accident or hit a tree, insurance would take care of that. This is why you have it. If you are unfortunate enough to have a phone that is broken b/c you dropped it, and you didn't have insurance, then sorry but you're SOL ...

    Finally, your phone isn't $199 or other similarly quoted monetary units. Your phone is, as listed on Verizon's site, "Full Retail Price $559.99" ... $150 for replacement parts such as this (and quite honestly they will probably just give you a new phone) should be looked at as a steal. Unless you can find it elsewhere, it's no different than ANY other provider, at least in the US.

    I'm sorry this happened to you, however s*** happens, and that's why they have insurance policies (ps- if you had insurance, you'd still have to spend $50 to replace the phone anyways, so you're not saving a whole lot if you don't damage your phone in your 2 year contract period.)
     
  8. jdrowe

    jdrowe New Member

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    First of all I hope I did not intend to sound like a jerk (if I did, and if so I apologize) I was being somewhat facetious because in one thread it's being expected for Verizon to cover the glass breakage and upset that they don't when you don't buy the insurance and then being compared to GM who also goes not cover your windshield being broken without buying auto insurance.

    Unfortunately when compared to cars and other household items mobile devices are still really in their infancy and way too fractured for any one place to be able to service and repair them.

    It depends. Once the price point crosses a certain threshold and the insurance is under a certain threshold I do. And In the few cases where I have had to use it (and I have!) it has paid for itself and every other insurance plan I have bought. Case in point on TV's about 10 years ago I bought a 36" tube TV from Best Buy. 2 months before the 5 year insurance plan was to expire the TV's colors went wonky. They could not repair it. BB no longer carried said TV so gave me a store credit for my original purchase price. Do you know how much in price TVs come down in 5 years? Yea, I got myself sweet LCD for a replacement.

    When it comes to computers, desktops I generally don't. Laptops I generally do. Mobile phones I ALWAYS do. I have had to use the insurance with every single phone I've ever had because I'm a forgetful clutz. I have a tendency to walk into pools, oceans, etc with my phone still in my pocket. ;) (hopefully I'll be more careful with my Droid! but I still have 2 small children who spill things and drop things!)
     
  9. RW-1

    RW-1 Silver Member

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    Give it up guys. Time to move on ...

    A definitive Troll.

    and we cannot win an arguement with it because of how its brain works:

    [​IMG]
     
  10. OfficeLinebacker

    OfficeLinebacker Member

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    I disagree. Many cell phone repair shops have sprung up across the country and every major metropolitan area has at least one. Now if we could only get Corning or Motorola to make parts available in the aftermarket.....
     
  11. tacdusty

    tacdusty New Member

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    So, Verizon will replace the screen for a 149 dollar fee though? I really don't care at this point... I can't stand to see my screen cracked and its bugging me...
     
  12. OfficeLinebacker

    OfficeLinebacker Member

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    Hey I'm glad you bumped this thread tacdusty. I spoke with a cell phone engineer at Motorola yesterday morning about this issue. He said
    1) DROID production is at capacity in China so all the screens being manufactured are going into new DROIDS, none left over for the aftermarket
    2) several other models in the pipeline are using the exact same part for their touch screens, thus increasing the scarcity
    3) Motorola apparently has a warranty on the glass and will repair it for you free of charge within a certain time of purchase, maybe up to one year, maybe less.

    Check this site for more info and to find a service center near you: Service Locator - Motorola USA

    It's almost certainly a mail-away deal. I'm in the process of becoming a Motorola service center because there are none in the Baltimore-Washington area.
     
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