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Maxx Shutting Off

Discussion in 'Droid RAZR MAXX' started by Claudia, Oct 17, 2012.

  1. Claudia
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    Claudia New Member

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    Hello, everyone.

    My husband has had his MAXX for about a month. He is in Smart Phone Heaven! or was...
    He's been very happy with battery life. He uses it for our business, and unlike me, does not like being attached to a charger (well, I don't either, but I deal with it), anyhow; yesterday afternoon his phone rebooted a couple of times, finally staying on.

    Today, it did it again, around the same time. This time, it wouldn't power back on. The Power+Volume Down (or Up) did nothing. We connected to a wall charger and it would turn on, but shut off after a couple minutes. While off the battery charging icon would come on, saying 60%, then flash 70%, and finally 100%. All in less than a minute. It did this everytime we tried turning it on, and then it would shut off. After a couple of hours on the charger it turned on and stayed on. Although he still thinks it's acting funny.

    Both times the battery was around 70%.

    Before this no other issues. Phone is Rooted, Stock - just some frozen bloatware. I think it's a battery issue??

    Any help would be greatly appreciated. Thanks.
  2. TisMyDroid
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    TisMyDroid New Member

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    It sounds like it may be the battery meter is not reporting the correct state of charge. The phone is probably really only at 5% charge which is why it keeps turning back off. He definitely wants to get a good charge before he tries to turn it on so it doesn't get so dead that it can't turn on.

    He also needs to calibrate the meter so it reports a correct state of charge. Follow these steps:

    *with phone powered off, charge it to 100% (you can check the % of charge by pressing the volume button).
    *When it reaches 100%, turn phone on, unplug, use your phone without charging it until it gets to the low battery warning (10-15% charge).
    *Turn phone off and charge it while off until it reaches 100% again.
    *Turn phone on and use it and charge it as you normally would.
  3. Claudia
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    Claudia New Member

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    Thank you, Tis.
    We left it charging a couple hours last nite, even though it stated 100%. He will use it until 10%, and do as you mention.
    Is it advisable to use a battery calibration app?

    Sent from my Rooted Galaxy SIII using Tapatalk 2
  4. TisMyDroid
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    TisMyDroid New Member

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    No, it should not be necessary to use a battery calibration app. Hopefully his phone will be back to normal after he goes through these cycles. Crossing fingers. Keep us posted.
  5. Claudia
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    Claudia New Member

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    Sure will. Thanks.


    Sent from my Rooted Galaxy SIII using Tapatalk 2
  6. Claudia
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    Claudia New Member

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    Today it shut off @ 30%. How will we program it? Or should we just shut it off @ 35%, and then power off and charge?
    Really hard to do since he can't afford to miss any calls during the day. :(

    Sent from my Rooted Galaxy SIII using Tapatalk 2
  7. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    Hi... tonight when you go to bed, power off and charge to 100% .. in the morning, power on, use the phone down to 15% which is low battery warning... hopefully it will be tomorrow night... then power off and charge to 100% overnight...


    In the morning power on and use the phone as you would normally... if the issue continues, you may have a dead cell or some other hardware issue.

    I'll turn this back over to Tis.

    Also.. be SURE you're using the supplied wall charger that came with the device.. that's very very important.
  8. TisMyDroid
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    TisMyDroid New Member

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    Well, you already know it should not be powering down at 30%. Try 94lt1's suggesting and power off and charge overnight (or for several hours... at least 5-6). FoxKat understands the technology of these phones better than anyone but it almost seems like the charge is hitting a bad sector (like old cell batteries hitting a bad cell) but these batteries don't have cells. Hopefully a couple cycles to 100% will fix it.

    When you have time, back up your info from the sdcards onto your pc (just to be on the safe side) and backup as if preparing to do a factory data reset. Here's some tips for backing up in this thread ...
    http://www.droidforums.net/forum/rescue-squad-help/219101-getting-most-success-upgrading-ics-gb.html

    If all else fails with getting it to meter accurately, we can try an fdr as a last resort... and we can make sure all info is safe in the meantime.
  9. virgil71468
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    virgil71468 New Member

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    Fdr and cache wipe fixed wifey poo's

    Sent from my DROID RAZR Maxx using Droid Forums

    *Edit* no it didn't
  10. virgil71468
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    virgil71468 New Member

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    Try wiping cash vzw lady talked me through it and works fine now. Also kevlar backing has bubbles in it, vzw said may be plastic coating over it, d/k

    Sent from my DROID RAZR Maxx using Droid Forums
  11. Droid101
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    Droid101 Member

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    If its the plastic covering that's what is put over the phone during shipping it can be taken off if that is the plastic coating

    Sent from my DROID RAZR HD using Tapatalk 2
  12. YellowJacket
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    YellowJacket Active Member

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    Is he using his Maxx's stock charger or another one?

    david
  13. virgil71468
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    virgil71468 New Member

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    The battery is charging and discharging. It just randomly restarts. Idk why

    Sent from my DROID RAZR Maxx using Droid Forums
  14. Claudia
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    Claudia New Member

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    Sorry I haven't replied. We had been out of town the last few days.

    Anyway, nothing has changed. Even after charging over night a couple of times with the OEM Charger.
    When it shuts off, it won't power or stay on without being connected to the charger, even if fully charged.
    On Friday, we tried a full phone reset, as suggested by Verizon. Nothing changed. What's next? Sounds more of a hardware issue?
    Sucks because we have no warranty on the phone. So any help will be greatly appreciated.

    Thank you.

    Sent from my Rooted Galaxy SIII using Tapatalk 2
  15. TisMyDroid
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    TisMyDroid New Member

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    Claudia, the Maxx is under a year old so it still is under warranty... call Verizon and get a replacement.
  16. Claudia
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    Claudia New Member

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    They told me there is no warranty because I didn't buy it from them.

    Sent from my Rooted Galaxy SIII using Tapatalk 2
  17. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    Call Motorola... they should still stand by the manufacturers warranty.
  18. TisMyDroid
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    TisMyDroid New Member

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    That has never been true before. Verizon has honored warranties for me on a phone I bought used off eBay, one from Craigslist, a phone I bought through wirefly, and a phone I bought through Costco. Actually the Costco phone they just replaced in July and was two weeks over warranty and they covered it because we had brought it in for the problem when it was covered. Each and everytime they were informed where I purchased the phone and each and every time they said it doesn't matter where it is purchased...it only matters if it's under a year old. I think the person you talked to mispoke.
  19. virgil71468
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    virgil71468 New Member

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    It was, duh@me

    Sent from my DROID RAZR Maxx using Droid Forums
  20. virgil71468
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    virgil71468 New Member

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    Have tried Everything but fdr. We've had these phones since friday and my wife's has restarted about 15 different time so far. Mine did once today.

    Sent from my DROID RAZR Maxx using Droid Forums
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