Problem with activating new Nexus 6 owner

Discussion in 'Motorola Nexus 6' started by killer428, Sep 11, 2015.

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  1. killer428

    killer428 Member

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    Hi All, I posted back on 8/26 about selling my Nexus 6 . Well I did sell it now the new owner can not use it because its asking for my gmail account. Is that something to do with Google security thinking its stolen or what?I factory reset the phone before I sold it but I suppose I should have removed my Google account first? How do you go about doing that and is that remedy for my problem? Any help Please ! Thanks in advance.
     
    #1 killer428, Sep 11, 2015
  2. bkdodger

    bkdodger Administrator
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    Factory reset will remove your account... New owner has to use his own Gmail account by either using one he's established or create a new one..

    NexusSix
     
    #2 bkdodger, Sep 11, 2015
  3. killer428

    killer428 Member

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    Thanks bkdodger but from what I'm told is that a new security feature for 5.1 Lollipop requires that if you do a factory reset you must login with an account that has been previously synced on that device. So how do I unsynch the device? Can I log into my Google account and somehow unsynch the Nexus 6?
     
    #3 killer428, Sep 11, 2015
  4. TisMyDroid

    TisMyDroid Super Moderator
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    Whoa, I hope not. That's crazy. Where did you hear that? Did the new owner tell you that? He may be trying to use your account for his phone. I just factory reset two lollipop phones and after the reset, the phone went through a set up process just like it was a new phone.

    Sent from my SM-N920V using Tapatalk
     
    #4 TisMyDroid, Sep 11, 2015
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  5. thunderbolt_nick

    thunderbolt_nick Thunderbolt Rescue Squad
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    Did you have Android Device Manager activated on it?
     
    #5 thunderbolt_nick, Sep 11, 2015
  6. killer428

    killer428 Member

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    I'm not sure if it was the Nexus 6 or the present phone I'm using but I believe I did set that up.

    Sent from my DROID RAZR HD using Tapatalk
     
    #6 killer428, Sep 11, 2015
  7. killer428

    killer428 Member

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    Sorry tismydroid , I Googled it and that was came up.

    Sent from my DROID RAZR HD using Tapatalk
     
    #7 killer428, Sep 11, 2015
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  8. thunderbolt_nick

    thunderbolt_nick Thunderbolt Rescue Squad
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    Try signing out of the account via Settings completely then do an FDR. I had this same problem with my old moto x that I gave to my son.

    Although, if you already gave it away you'd have to do it with the person you sold it to.
     
    #8 thunderbolt_nick, Sep 11, 2015
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  9. TisMyDroid

    TisMyDroid Super Moderator
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    That's just crazy and needs to change because many people buying used devices are going to have a problem. Thanks for the heads-up.

    Sent from my SM-N920V using Tapatalk
     
    #9 TisMyDroid, Sep 11, 2015
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  10. TisMyDroid

    TisMyDroid Super Moderator
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    #10 TisMyDroid, Sep 12, 2015
  11. killer428

    killer428 Member

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    Yep that's what I'm going to do. The buyer is going to return the phone to me and I will return her money in full. Its only fair to the buyer.

    Sent from my DROID RAZR HD using Tapatalk
     
    #11 killer428, Sep 12, 2015
  12. killer428

    killer428 Member

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    Thanks again tis, that link answers allot of questions.

    Sent from my DROID RAZR HD using Tapatalk
     
    #12 killer428, Sep 12, 2015
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