Phone took a dive....

Discussion in 'Droid Moto Z Force' started by Gudasau, Aug 28, 2016.

  1. Gudasau

    Gudasau Platinum Member

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    Last night, while I was walking the dogs and dealing with a phone call, my phone slipped and fell face down on blacktop. Honestly, I didn't give it much thought knowing it has a shatter resistant screen. Today, I took a look at it and saw this... I'm sick to my stomach...
     

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  2. Sajo

    Sajo Diamond Member

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    Sorry to hear & see that. I understand the feeling, after putting a small tear in my Turbo 2 outer layer. If that tear is only in the outer layer you might be able to replace it eventually. Hopefully it didn't go deeper into the bottom layers of the screen.

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  3. Gudasau

    Gudasau Platinum Member

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    It doesn't look like it went any deeper, Saj. I think it'll be okay for now. It's just not "perfect" anymore :(
     
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  4. Sajo

    Sajo Diamond Member

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    FYI, for future use. Here is the Moto page for ordering a new outer layer (they call it the lens) and instructions for replacing it. The "order here" link is not working yet, but should be eventually.

    Moto ShatterShield™

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  5. Gudasau

    Gudasau Platinum Member

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    OH! Thank you so much!
     
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  6. Mustang02

    Mustang02 Diamond Member

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    I thought moto made the device indestructible?
     
  7. Sajo

    Sajo Diamond Member

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    They made them tough, and the screen is shatter proof. But, the screen can puncture or tear....if it hits a sharp object. There must have been a small, sharp stone or something to put that gouge in the outer layer of the screen. Mine was a jagged edge of a piece of hotel furniture, and it hit just right. The good news is my screen didn't shatter, and neither did the OP's. She might be shopping for a new phone right now if that was not a Turbo 2 or Droid Z Force. And the other good news is Moto made the 5 layer shatter shield screen with the outer layer (lens) user replaceable. So if that's all that is damaged, it can be replaced for around $30.

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  8. Gudasau

    Gudasau Platinum Member

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    I will say, I'm impressed that that's all that happened. I was in full stride with three dogs in urgent need to move quickly. My phone slipped out from between my shoulder & cheek & really hit the pavement hard. I'm thrilled that it's still good, just bummed that it now has a blemish.
    Next time, I'll hang up first or use a headset.

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  9. 94lt1

    94lt1 Super Moderator
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    The screen is replaceable in layers...up to 3 for the end user..the rest by Moto...I think..I know it's 5..I run a glass cover over mine..to make 6..but I could well be wrong.
     
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  10. FoxKat

    FoxKat Premium Member
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    This is a 2D picture so it's tough to really determine if that mark is as deep as it seems to be. It looks really deep, but if it were as deep as it appears to me then it seems the glass would have broken as well. The good news is it doesn't look like the glass is damaged. If it were, there would be radial cracks spidering outward from the point of impact and to the bottom, left and top of the phone's face.

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  11. Sajo

    Sajo Diamond Member

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    I agree Fox, it's hard to tell from a 2D picture. On my Turbo 2, the tiny puncture in the outer layer (lens) looked way worse if I zoomed in on it before covering the screen with a glass screen protector.

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  12. Sajo

    Sajo Diamond Member

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    According to the Moto website, only the outer layer (they call it the lens) is replaceable by us. At least that's the case on all of their websites that I have seen; messing with anything under that 5th outer layer voids the warranty...I think.

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