Making it clear on X2 audio issues and GB...

Discussion in 'Motorola Droid X2' started by k1ngr4t, Aug 3, 2011.

  1. slacka

    slacka New Member

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    kingsway8605 - I'm thinking of returning for an Inc2 as well. Just wish it wasn't a 4" screen. Does it seem much smaller? I haven't had one in hand yet. My phone is only 2 days old so I can def. return.

    BTW, Here's a youtube video I posted that shows the issue. h t t p://youtu.be/F6ojmzPuOJQ (remove spaces from " h t t p"). Note at the 2:03 mark when I launch "Browser" the music stutters and also at 2:42 when I launch "Manage Applications" . Other little sound glitches are present when locking the screen. This is a bare bones stock, unrooted, OTA Gingerbread with no apps installed from the market whatsoever
     
  2. garywojdan81

    garywojdan81 Member

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    Apparently, increasing the vm heap size is a remedy for the stutter, but you have to be rooted of course.

    Sent from my DROID X2 using DroidForums
     
  3. urphonesux

    urphonesux Member

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    Before i rooted i had a issue of my ringtones stuttering after uppin to the pre rooted gb i now have no issues with music. Ringtones are fine and all audio whether on my sd card, pandora or tinyshark has no more problems whatsoever

    Sent from the other me
     
  4. ravinaziankid

    ravinaziankid Member

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    I might go back to my rooted Froyo because I never had an issue with that and the music stuttering. Now even with the rooted Gingerbread, I get a lot of stuttering and it's frustrating. I used to be able to play my pocket legends or browse without any issues and now it's just constantly stuttering, I was so close to throwing this phone against the wall yesterday..haha.
     
  5. slacka

    slacka New Member

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    Official Response from Verizon.

    “This happens on my phone too which is running Gingerbread. This is a known issue with Gingerbread. There’s a software update in the works to fix this.”

    I explained that my Droid X did not have this problem nor did the Incredible that I had been using for the past few weeks. They said “that’s because the Incredible is running froyo.”

    I asked why I was not told that there was an audio playback issue with the phone they sold it to me 2 days ago and they said it’s because “Gingerbread just came out.”

    Finally I asked them to replace my phone which was 2 days old and defective and they said “there was nothing they could do for me because there is a software update in the works and any replacement phone will also be running Gingerbread and have the same issues”

    They recommended I flash back to froyo which does not have the issue. I know for fact this is not true because I did do a full SBF back to froyo using the official Verizon signed SBF file and still had the issue.

    So, this leaves a lot of unanswered questions:

    How come if there is a software update in the works has there been no real acknowledgement that there’s an issue from Verizon or Motorola?

    If this affects all Gingerbread phones how come there are so many users saying they do not have any issues with audio playback on their devices?

    Has anyone else addressed Verizon directly about this issue and gotten a similar response?

    You would think a software update to patch a known issue with audio playback on the Droid X2 would be fairly big news.
     
  6. esox

    esox New Member

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    slacka, that makes no sense at all. This issue was very well documented at least on these forums long before GB came out. I'm surprised that a Verizon employee would give you such a line of BS. Actually, I guess I'm not surprised. :icon_evil:
     
  7. gr8scott_o

    gr8scott_o Member

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    Could you point to some sources please? If you are ultimately talking about supercharging, I can assure you, it is not.

    I am so sick of hearing "If you just root your phone and blah blah blah". Seriously, screw that. First off, I shouldn't HAVE to root the damn thing to get it to function as designed and secondly, I have tried it ALL! I have seen some temporary improvement with rooting, but by the end of a second day of listening to music, the old problems crop up again.

    Now that I have tried GB and still no resolution, I'll explore the next set of options. It will not involve another Motorola product. The real shame about this was I loved my X, even though I warrantied my first one for phantom button pushes (my second one was rock solid and is still in service with my wife). I wanted to like the X2, I really really wanted to. I want to support an American company like Motorola, but not when they pull this crap.

    And I like this thread where we can all go and be outcasts for being haters.

    I hate. I hate HARD. :icon_evil:

    //there, I said it. and yes, it was somewhat cathartic.
     
  8. gr8scott_o

    gr8scott_o Member

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    Thanks for the vid, it demos exactly what I see on my system. Yes, it happened with Froyo. Yes, it happened after rooting/supercharging/freezing bloat/etc. Yes, it happens after the official GB OTA update.

    The VZW rep is probably just reading from a script and has no clue. Call back and talk to someone else.

    Why this isn't bigger news, I have no idea. The overheating issue got some media, and when the X2 first came out one or two reviews mentioned the video stutters, but there have been crickets in the media over this issue. I think the fact of the matter is, sites that are reviewing phones really do not much more than open up the box, fire it up, spend an hour or so screwing with it, then cut and paste off the press release. They don't use them as their primary phone for a week or so before they write their review. If they did, maybe this issue would have surfaced earlier.
     
  9. Alcapwn89

    Alcapwn89 Member

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    I like how you guys assume it's a "backburner issue". Have you ever considered that maybe it's a difficult problem to solve and they haven't figured out a solution yet? Just because a fix isnt out yet doesn't mean it's a "backburner issue" for them.
     
  10. esox

    esox New Member

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    I think the main complaint that most of us have is that there has been no acknowledgement from moto or verizon that an issue even exists. The response quoted above from verizon is the only mention I've heard and its so full of bs, I don't trust it.

    Sent from my DROID X2 using DroidForums
     
  11. k1ngr4t

    k1ngr4t Senior Member

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    Both esox and Gr8_Scott and many others, I'm so glad we're on the same page here. I seriously feel the same as you. I wanted to like this phone so bad. But in my case, I had switched from an Inc2 to the X2 because I'm a heavy user (thus wasting my 14 day return) and thought the dual core would be a good trade off. One of the worst tech decisions I've ever made. I loved the Inc2 and didn't have a single problem. Shame...

    I like how you assume we haven't considered something so obvious, especially after almost all of us have stated we literally tried everything. I can also only assume you didn't read the thread aside from page 1. Or at least skimmed it (more likely).

    I don't really care how difficult it is to fix, if EITHER Moto or VW simply said "we are aware of the issue and are working to resolve it," I might be able to suck it up and wait for the next patch. However, as I've said like 10 times on this board, if I hadn't complained to both companies twice already about the same issue, only to discover people are STILL calling in with the issue and STILL being told "they haven't heard of anything like this" and nonsense like "well GB should have come on the phone," then maybe this thread wouldn't have been made. Or at least worded differently.

    Seriously, that's what pisses me off the most. This is totally a back burner issue to them. Only place you'll find mention of it is on forums. No review, no tech repair, no sales person would dare acknowledge it. I've worked for the man, and more likely than not they are forced to say we haven't heard of this issue. If you don't see a problem with that, then you should submit a resume to Verizon or Motorola.
     
    #23 k1ngr4t, Aug 6, 2011
    Last edited: Aug 6, 2011
  12. esox

    esox New Member

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    Here's something that I don't understand: I just watched an hour of a movie on Netflix. Not a pop. Not a skip. Not a wiggle. The audio and video were both clear with no buffering or anything. If this device can stream video over wifi with that level of quality (not HD but still...), surely it's capable of streaming MP3s stored locally without all of the skips?
     
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