Losing data connection and calls a hardware issue or LTE tower problem?

Discussion in 'Samsung Galaxy Nexus' started by MyDroid23, Mar 1, 2012.

  1. MyDroid23
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    MyDroid23 New Member

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    In my 2+yrs with VZW I have never experienced a dropped call or loss of data unexpectedly. After 7 days of owning what is supposed to be Google's flagship 4G/LTE device is falling short on a stable connection to data and or phone calls. I have read over and over different sites with people with the same issues. This brings me to question if the problem with a low 4G/LTE signal and entire loss of data and phone calls is due to defective HARDWARE or if it is a 4G/LTE tower issue.
  2. ethanhunt123
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    ethanhunt123 New Member

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    no clue
  3. aaf709
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    aaf709 Nice Guy Premium Member

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    A little of both, probably. Part of the problem is with Verizon's ability to grant permission to your phone when it requests data connection. Some phones are quicker than others on asking permission if it's either denied or is dropped. This ability can vary even within the same model of phone.

    If this only happens a little, it may be the tower.

    Sent from my DROID BIONIC using DroidForums
    Last edited: Mar 1, 2012
  4. Domestic violence
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    Domestic violence Member

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    I have no idea but im on my 2nd GNex (first was stolen) and thr replacement was brand new in the box.

    Ive had the same issues with both. Its getting progressively worse with the loss of LTE connecton.

    I may simply leave the network on CDMA or trade this thing for a 4S... its getting that annoying.
  5. xDMONEYx
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    xDMONEYx New Member

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    I had the issue, flashed the 4.0.4 ROM and the issue persisted. I used the phone for a week this way and could not take the constant dropped data and signal. I deemed it a hardware problem and returned it for another one. I have not had a dropped signal once in the 2-3 weeks I have had the new Nexus.
  6. dlc1265
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    dlc1265 New Member

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    It has to be a hardware issue...After a month or so of signal loss / dropped calls I got a replacement yesterday. WOW!! I now see what some of the major complaints are about!! I rarely picked up a signal. Driving to work, about 15 miles, I had 4 bars of 4g to nothing in the matter of seconds. I have never seen anything so crazy. I checked my stats and I was without a mobile network 77% of the time! Got on the phone with VZW, they tried some stuff, and now they are sending me another. I really want to jump ship from this pig! Cubemate has a RAZR he gets a constant 3-4 bars of 4g, at my desk I get 2 bars of 3g. Soooo disappointed....
  7. z06mike
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    z06mike New Member

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    Get another one! I had one that kept dropping calls and got sent a replacement. I've been with Verizon for nearly 10 years and have VERY VERY RARELY had a dropped call. After dropping 10-15 calls in a matter of weeks, I could not take it anymore and had to get a new one.
  8. dlc1265
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    dlc1265 New Member

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    I have another being delivered tomorrow, Z06. Lets hope I have better luck. I do love the phone but I am getting a little frusterated. I am almost beginning to think I got a good one to start; and it will just get better when the 4.0.4 update is live.
  9. aaf709
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    aaf709 Nice Guy Premium Member

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    Emmm, just for the point of explanation, the bars to the right of the 4G (or 3G or 1X) icon have nothing to do with Data signal strength. It has to do with the strength of the Cell Phone signal as in the ability to make (or receive) a phone call.

    The 4G (or 3G or 1X) icon will either by White (available) or Blue (connected with the carrier). In theory it'll go from White to Blue, but I've had a working connection with just White.
    Last edited: Mar 1, 2012
  10. dlc1265
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    dlc1265 New Member

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    Thanks for clarifing. My first phone, would maintain the white bars but would take forever to connect to a mobile data network (turn blue) when leaving a WiFi envronment. The replacement would completly lose all service, even voice! I couldn't make or receive and calls. I tried it with the VZW rep on the phone, while others around me had plenty of voice and data service. I'm sure things will get ironed out soon. I now kinda feel bad for those I have read about with REAL connection problems.
  11. Domestic violence
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    Domestic violence Member

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    mine goes from a strong signal (3-4 bars of 4G) to nothing... like someone flipped a switch.

    im >< this close to a 4S. its getting VERY annoying. to the point i dont even want this phone anymore.
  12. Kurupt
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    Kurupt New Member

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    Where do you guys live!? Nebraska? I have traveled all over the country and haven't had any frustrating issues. If I do, its for obvious reasons such as a building I am in... oh yeah I was out in the boonies near Orlando. Other than that, if I don't have the best data connection...wifi works great, even flying on Virgin America
  13. dlc1265
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    dlc1265 New Member

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    I'm with ya. My wife has a 4s...I could never live with that small screen after this beautiful display!

    I am way past my 15 days, if the 4.0.4 update doesn't work for me, I don't know what I'm going to do!

    BTW...I live in the Detroit area....Good, strong 4G area....at least according to my old Rezound...
  14. xDMONEYx
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    xDMONEYx New Member

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    You can still get a replacement, but it will have to be mailed to you is all and it will be a CLNR.

    Sent from my Galaxy Nexus using DroidForums
  15. MyDroid23
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    MyDroid23 New Member

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    I got my Gnex swapped out for a new one yesterday and I have not experienced any dropped calls or loss of data yet. I did random speedtests and the results are better speeds when it shows 2 bars on 4G/LTE than speeds showing on almost full bars on 4G. This might be what BIG RED is talking about in the statement saying the GNex shows false signals. In any case, I still haven't found anything stating that this is a SOFTWARE ISSUE OR IF IT'S A HARDWARE ISSUE.
  16. GalaxyFlatulence
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    GalaxyFlatulence New Member

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    with 2 seconds of googling, you could have found about a half billion threads about all LTE phones having connection probs. woulda been quicker than making this thread.


    the problem lies with vzw's lte id exchange server, although many ignorantly blame their phone because it's such an inconsistent problem.
  17. MyDroid23
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    MyDroid23 New Member

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    Sorry if I offended you by creating this thread. I did search on on google about this problem and it is without a doubt a major problem. This is my first 4G/LTE device and coming from the 3G OG Droid I never experienced these problems before. Now that I know this is a 4G/LTE problem and not a hardware problem I am patiently waiting for an OTA to address this. It is really frustrating when consumers seem to know more about the phones than the VZW REPs. Big red did a terrible job of properly training staff and keeping them up to date with MAJOR ISSUES. That is all.
  18. GalaxyFlatulence
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    GalaxyFlatulence New Member

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    you didn't offend anyone. :biggrin:


    you're right about vzw reps, although generally polite, they're clueless about issues most of the time. i know it's the network that's causing the probs because i have family members and friends that are engineers working on LTE networks for various carriers. there's been a few online tech articles about the cause of the problem being vzw's ID exchange server as well, but they've gone largely ignored as everyone is blaming the phone and disregarding the fact that every LTE phone vzw's offered has had the same problem.
  19. MyDroid23
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    MyDroid23 New Member

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    So, an OTA will not fix the problem, rather they(VZW) needs to fix ID exchange servers? That is valuable information that most don't get to hear. DancingNexus I talked to a few co-workers that own VZW 4G/LTE devices and all have said they experience the same problem since the day they purchased the phone.
  20. GalaxyFlatulence
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    GalaxyFlatulence New Member

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    yep, you got it :D


    vzw is working on it, my data/call drops are far less prevalent now than they used to be. they rushed their LTE network to market, and it's showing.


    the problem is the cell tower than confirms the ID of your phone isn't confirming the ID as it should be, so it drops the signal.
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