Long time customer (10 years) never any real problems to speak of. Among other phones, had the OG Droid, DroidX and now the GNex. I bought the Nexus on launch day with great anticipation and expectations of the LTE speeds. Almost immediately, the data drops began but after reading, I hoped that the problems stemmed from network problems and not hardware. I waited for updates and simply stopped using LTE because my phone, while it had a strong signal, it simply will not maintain that connection. Yesterday, I received numerous text messages asking why I wasn't answering the phone. It never rang.... I finally called VZW and spoke with 3 different reps (at their doing, not my request). After informing then that I have updated the software and PRL correctly along with a factory reset, the problem has only worsened They opened a trouble ticket and also said "I see you had many devices. This must be an inconvenience" to which I agreed but stopped short of requesting an alternative device. I figure I'll let them offer (hopefully) and then expect a debate when they try to offer me a rezound or razr. Anyone know what I should expect?