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HTC Employee Apologizes for the HTC Thunderbolt

Discussion in 'Android News' started by dgstorm, Apr 30, 2013.

  1. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    Here's something a customer almost never wants to hear from a vendor he purchased something from, "Sorry to hear about the experience. Sorry about the Thunderbolt in general. It was a difficult project. I wish we didn’t destroy your trust in us, but I understand why you do feel that way.” Sadly, that is exactly what one of HTC's employees, a man named Erick Nielsen, recently said on Reddit.

    We can't really blame him for making these comments. The HTC Thunderbolt launch was mired in incompetence. It was hyped into oblivion by HTC and Verizon. When it launched it was bug-ridden and suffered from horrid battery life. It hasn't been supported very well by either HTC or Verizon, and only just recently got upgraded to Ice Cream Sandwich when everything else is getting Jelly Bean. Ultimately, the device sold well and despite all of this still has a cadre of loyal fans.

    Of course, it also left a swath of folks with a bitter aftertaste for HTC products, and this was why Mr. Nielsen made those comments on Reddit. He later updated his post with a better explanation of his comments after they went viral. He realized he probably spoke out of line from a marketing perspective and needed to clarify.

    What is notable is HTC actually let his comment stay. Normally in a case like this, a manufacturer would be tempted to have the post expunged in some way and then send the offender packing. It's commendable they supported their employee despite his comments. It's impressive to see there are people working for HTC who truly care about the customer experience. Perhaps that is why the HTC execs let his post stand.

    Source: Phandroid
  2. wardo
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    wardo Member

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    HTC didn't try to do anything to keep me a customer. Tbolt and my flyer took major dumps, causing me to buy elsewhere.
    O well. No more HTC for me
  3. johnomaz
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    johnomaz Well-Known Member

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    My wife had the TBolt and in Feb of this year she bought a G-Nex off craigslist. We got lucky and it was a beautiful G-Nex. No scratches, nothing and the IMEI was good, not stolen. I tried everything in my power to get her TBolt to work well. Nothing ever worked. Because of that phone, anyone who has asked me about the HTC One I have told to steer clear.
  4. cereal killer
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    cereal killer Administrator Staff Member

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    Everyone ignored the "smoke" before it was released (constant delays) so it came as no surprise to me when it was mired with problems once it hit consumers hands. They wanted to get the first LTE handset to market and were willing to do anything to make that happen. Well, this is what happens. A device wrought with issues that backfired on them and ruined their reputation.
  5. wardo
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    wardo Member

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    Exactly. And if we're keeping tabs, I have influenced 7 purchases since January.
  6. Lars
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    Lars New Member

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    My wife also had the TBolt and it was a pretty bad experience all around. In the end, her phone would randomly shut-off during the day, and the only fix was to pull the battery. The only positive was Verizon's willingness to let her upgrade a couple months early, but even this was like pulling teeth; more based on our reputation as customers than her phone issues. She was a loyal HTC buyer (first the Eris, then the TBolt) and while it is nice to see a little accountability, we will never go HTC again. She currently has the SGIII and mostly loves everything about it. Props to Samsung for being on the other side of the coin. I have been loyal to Motorola (OG Droid & OG Razr) with almost zero complaints, but I am nearly positive I will be using my next upgrade to get the SGIV.
  7. shark86x
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    shark86x New Member

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    I guess I must be lucky. With my Thunderbolt anyway. I have never had a random reboot or shut-off. I don't txt mssg so any problems with that don't apply. Other than the slow upgrades and being Verizon's red-headed stepchild, I like my T-bolt. It's still in use and running great. The kickstand is genius and I wish more phones had that. Now, to temper my experience with the T-bolt, I came from the Dingleberry Storm. The first version. That was a horrible phone....

    I would switch to the HTC One, but I want an SD card and a replaceable battery. So I guess that means the SG4, but I really don't like the feel of the SGs. The wifey has a droid razr, and I don't like it either. I may be sticking with my Bolt for a while yet.
  8. johnomaz
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    johnomaz Well-Known Member

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    I work in the IT dept for my school district and have daily students and teachers asking my opinion. I can't tell you how many I've given suggestions to.
    1 person likes this.
  9. Dalvik_Cache
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    Dalvik_Cache Super Moderator Premium Member

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    I used to dislike HTC, but with my DNA I feel like they really made it up. They did an excellent job on it in my humble opinion.
  10. RyanPm40
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    RyanPm40 Member

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    ... My Galaxy Nexus and HTC Incredible had worse battery life than my Thunderbolt, I don't get why people hate on it's battery so much.
  11. boidsonly
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    boidsonly Member

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    HTC's lack of response to the T-bolt is exactly why I WILL NEVER ever own another HTC device. Period.
  12. cereal killer
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    cereal killer Administrator Staff Member

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    Never say never :) especially when it comes to smart phones. You just never know. HTC is not a company that is content sitting near the bottom of the pile. The One, in my opinion, is just the start of awesome product to come from them. That handset is nice. Real nice :big smile:
    2 people like this.
  13. James9109
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    James9109 New Member

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    I got rid of my tbolt back in September for a gs3
  14. jkaod
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    jkaod Active Member

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    I had a T-bolt and I thought it was great for the first LTE phone out there. Sure there were glitches along the way, but not as bad as people make it out to be. I expected some problems with the first to adopt a new technology. Battery life was poor, but not much worse than the iphones at the time. If I were in the market for a new phone, I would have no problem looking at HTC again. Like Ck said, The One is a sweet device.
  15. jrredho
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    jrredho Member

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    Unfortunately, the real point of all of this is the lack of support that *any* HTC device on Verizon gets. If that well-established and consistent pattern continues to hold, the HTC One will just be the next darn-good hardware to induce suffering on its victims^w owners.

    Proceed at your own risk...

    john
  16. kodiak799
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    kodiak799 Well-Known Member

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    My Rezound is also outstanding.

    But I certainly understand the opinions of Tbolt owners.
  17. FoxZia
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    FoxZia New Member

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    I appreciated his apologies. However, I am going to switch to S4. Thunderbolt was my first HTC phone. Before this HTC, I had a Motorola Droid the 1st. The first year, I had no problem with TBolt except with battery. But after I got an ICS update, almost everything lags!! I get a constant Sync turn on itself almost every time I turn my phone on! I can't wait to get rid of HTC. My brother have the same phone and hates it. We both will get the S4! Adios HTC!
  18. kparks
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    kparks Active Member

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    I played around with the htc one the other day and wow! There was not 1 thing i could find that i disliked and ive never held a phone in my hand that felt like that i didnt want to put it down! I didnt think i would like blinkfeed but i can see where it fits in nicely im very excited seeing the direction HTC is going kinda bummed im on Verizon and stuck using my s3.. On topic i never had a problem with my tbolt! battery was bad but so was every other phone battery that came out at that time my service was always spot on and i never had the rebooting problems.
  19. King_Bean
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    King_Bean New Member

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    GENERALLY SPEAKING, the only people who dislike HTC are those who had Thunderbolts. I currently have a G-Nex and I love it, but I had an DInc 2 before it and I would go back to HTC in a HEARTBEAT.

    I love Sense and I love the build quality of HTC phones. Before Samsung started coming out with awesome phones, I felt like HTC was the best Android manufacturer HANDS DOWN.
  20. jrredho
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    jrredho Member

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    Actually, this is not true. Maybe it's just the Verizon-HTC combo thing, I don't know. I have a Rezound and I do like it. I just hate the fact that they sold this phone and have done so little to keep it remotely close to Android-current in its software.

    For me, HTC does a great job building a high-quality software/hardware package when they sell it. After that, well, you're largely on your own. That's what I dislike about HTC. I know that there are many others that feel similarly.

    john
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