Galaxy S3 screen cracked by itself.... anyone else? Verizon..

Discussion in 'Samsung Galaxy S3' started by dscrap, Jul 20, 2012.

  1. Beka27
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    Beka27 Active Member

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    I hope people who have experienced random cracking will contact both Verizon and Samsung and file a complaint. If this is a manufacturer defect, more than one or two people need to publicize this to have them really make an effort to see what's going on. It could be a bad batch of glass, or a bad design that is causing this to occur. I hope someone looks into this.

    In the meantime, those who have been going "b@lls out" with their devices might want to reconsider their stance on SPs and cases...
     
  2. liftedplane
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    liftedplane Senior Member

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    It's also supposed to be tougher so... Hopefully just a bad batch

    Sent from my frozenly delicious bionic.
     
  3. skennelly
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    skennelly Active Member

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    I have never purchased insurance for my tablets. I bought one at best buy and they are forever trying to sell you insurance and/or a protection plan of some kind. To avoid the long explanation, I simply ask "how long do I have to purchase it?" Whatever they tell me 15 or 30 days, and they always say "you have to bring the device back in so we can inspect it before you can buy insurance."





    *Sent from my Galaxy to yours through tapatalk
     
  4. INCREMENTAL
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    Exactly my point, if asurion had places setup u can bet ur gonna have to have them check it before they can insure it.

    Sent from my DROID BIONIC using Droid Forums
     
  5. shortsxit
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    shortsxit Member

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    That's only if the phone is working! You can't do that if the phone is already broken. You can't be this stupid...
     
  6. liftedplane
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    liftedplane Senior Member

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    Yes bad example

    I cracked screen doesn't prevent the phone from working. I'm not saying go run your damn phone over than get insurance, (i mentioned it and I'm sure people get away with it if the phone still works...) but if your screen breaks like this guys and they are saying insurance is your only option aside from say trying to take it to court, then get the f#####g insurance and get your phone fixed. Or call Samsung and demand they do something which may or may not work. If this is a widespread problem and they have to do a recall you'll more than likely be compensated but walking around with a busted screen sucks, especially when you didn't so it

    I personally always have some kind of protection on my phone, careful or not it goes everywhere with me. Being in the army that means training and I've had some crazy stuff happen. You just never know, i figure better safe than sorry.

    Sent from my frozenly delicious bionic.
     
  7. jgmecarter
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    jgmecarter Member

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    This is the dumbest conversation that has ever been on this forum.
     
  8. liftedplane
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    liftedplane Senior Member

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    There has definitely been worse, barely but there has been

    Sent from my frozenly delicious bionic.
     
  9. jgmecarter
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    jgmecarter Member

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    Maybe but when reading these comments makes me think of the different times that I had to talk to my 16, 9, 8, and 5 year old kids and explain to them that there is a difference between right and wrong and just because you can get away with something does not make it right and OK to do. I understand that the guy is in a bad spot but that does not give him the right to cheat the system. He needs to call Verizon talk to a supervisor get him to look at the websites that prove that this is not the only phone that this has happen too. And I guarantee that they will replace his phone. My battery kept coming loose on my S3 and they replaced mine with a new device.
     
  10. Sectime
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    People disagree but this thread is not dumb just some of the Moral high ground comments and the trolls of course:kiss:. If Verizon or any cellular company didn't support this grace period then ok. Why do they have the grace period? Basically 14 days of free insurance. How do you explain to your kids that farmers get free money not to plant crops? Just an example. Oh and you can't guarantee a thing except your opinion.
     
  11. jgmecarter
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    jgmecarter Member

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    I never said the thread was dumb I said the conversation was dumb. But the funny thing for me is is my wife called me about an hour ago and she told me that she picked up her phone to call me and her screen is cracked as well. I called Verizon which they had me call Samsung to tell them about it which Samsung told me it would cost me 180$ to repair the screen through them. I called Verizon back and they told me that they are going to look in to it and they would call me back.
     
  12. INCREMENTAL
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    R u kidding me???? Damn my mom and dad are getting new phones tomorrow on ATT and now I'm afraid to recommend the S3.

    Sent from my DROID BIONIC using Droid Forums
     
  13. jgmecarter
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    jgmecarter Member

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    The S3 is a great phone. I do not know about ATT but I know Verizon will take care of it. I just left the Verizon store and they told me to get the phone from my wife and if there is no damage on the phone and it does not look like she scratched it on something then they would replace it
     
  14. Sectime
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    Verizon and Apple should teach good customer service classes.
     
  15. jgmecarter
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    jgmecarter Member

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    This is the second S3 that they have replaced. They replaced mine because the battery kept coming loose and they are replacing my wifes because of the cracked screen. I like Verizon they stand behind their product and they take care of their customers
     
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