Certified Like New Replacement Hell

Discussion in 'Android General Discussions' started by kelchm, Sep 6, 2010.

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  1. kelchm

    kelchm New Member

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    Anyone else had a terrible experience with certified like new replacement (CLNR) phones?

    Since I received my Droid back on release day it has been replaced atleast fives times. Simply put -- every CLNR phone I've received has failed or been defective out of the box.

    I've had phones with microphones that don't work, with miscalibrated proximity sensors, keyboards that peel with few days of use and casings that come unglued -- I even had one phone whose slider was physically jammed. How do you miss these kind obvious defects?

    I've talked to countless Verizon reps both in store and on the phone -- they won't do anything for me.

    I think the closest thing I've received to a reasonable offer is a CLNR Droid 2 with me having to purchase the battery / battery cover myself. Seriously Verizon? You are going to make me pay out of pocket for your broken phones? This is not how you treat customers.

    I'm about ready to leave Verizon and move on -- Anyone see any alternatives?
     
    #1 kelchm, Sep 6, 2010
    Last edited: Sep 6, 2010
  2. ricks

    ricks Member

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    Im getting one this week, I am very nervous. It better be in new condition.
     
  3. kelchm

    kelchm New Member

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    Don't count on it. While every single CLNR device I've used has looked new, all have had some sort of flaw, except the one I got immediately after the Droid's launch. I suspect this was probably just a new phone that was packaged like a CLNR device.

    Want to know the real kicker? Motorola won't even touch a CLNR phone.
     
    #3 kelchm, Sep 6, 2010
    Last edited: Sep 6, 2010
  4. joeybarclay

    joeybarclay Member

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    yea they all look new but they usually still have problems im on my second replacement
     
  5. dezymond

    dezymond Tech Support Mod
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    i'm on my second replacement and in the first day i found out my aux jack was broken.

    i rooted so i didn't return it, but i'm heavily considering it to possibly get a droid 2 or incredible :p
     
  6. crspang

    crspang Member

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    I'm on my 2nd CLNR and luckily this works like its supposed to. The first one I got had a bad magnetic sensor.
     
  7. hookbill

    hookbill Premium Member
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  8. kelchm

    kelchm New Member

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    Sure.

    One or two replacements I can accept... But I've had my phone replaced five times now and still haven't received a phone that isn't broken in some way. It's unacceptable that Verizon treats their customers like this.
     
  9. hookbill

    hookbill Premium Member
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    Hey, I feel for you but what do you want them to do? Just like some people have 6 bad brand new phones, your luck is not so good. I'm not saying I blame you, I'd be peeved too and probably think about changing providers but it's really just bad luck. Nothing more.

    Maybe the 6th one will be the charm.
     
  10. garrett

    garrett Silver Member
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    yeah i had some issues when i had to replace my droid.

    i got my original droid the day they came out in november and it worked perfect till about a month ago then the camera took a crap. Go into the store they replaced it on the spot. Get home and turn wifi on and the phone with no apps installed goes into a infinate boot loop. Called customer service they overnight another to me. I got that one and half the keyboard did not work. Called customer service again this time they offered me a brand new unit instead of a refurb. This ones been fine since then.

    original - camera dies after 9 months
    refurb 1 - wifi boot loops phone
    refurb 2 - half keyboard doesnt work
    ended up getting a new unit.
     
  11. kelchm

    kelchm New Member

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    I'm a stickler for good customer service -- This isn't the way you play the game. You don't win customers by inconveniencing them or putting them through this kind of ordeal. Honestly, if Verizon is really the kind of company that leaves the satisfaction of their customers to chance then I don't want anything to do with them.

    Call me crazy, but I think companies should go out of their way to make their customers happy so long as what the customer is asking is reasonable. And let's face it, what I'm asking for isn't at all unreasonable. Others have gotten dew Droid 1's and Droid 2's so why are they kicking me to the curb? link: http://www.droid-life.com/2010/08/31/droid-2-as-warranty-replacement-for-droid-continues/

    I think after the hours I've spent on the phone and waiting around their store it's time for them to step up and make the situation right.
     
    #11 kelchm, Sep 6, 2010
    Last edited: Sep 6, 2010
  12. Deltantor

    Deltantor New Member

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    I'm on my 4th Droid. 1st one: Damaged power button, 2nd: Crackling headphone jack, 3rd: garbled speakerphone, 4th: Doesnt wake up after a call
     
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