I recently went to verizon because of my phones camera was defective, well they told me they were going to send me a certified like new Droid, I was like, are you sure? Its going to be like new and no defects? They were like Yes, certified like new. Well I got the phone yesterday afternoon and come to find out it was a horrible replacement, the screen is loose and the keyboard is flat. The phone that I currently have has a firm screen and not loose and does not do the clicking sound when pressing the bottom left corner of the screen also the keyboard isn't flat like the one they sent me. Can I go to Verizon and tell them to just get me a phone out of the box? or ask them to send it in for me?