Who has a "like new" replacement?

Discussion in 'Android General Discussions' started by cc16177, Dec 17, 2009.

  1. cc16177

    cc16177 Member

    Joined:
    Nov 30, 2009
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    So today I was at the verizon store trying on a gel snap on case and somehow when I slid the keyboard open it ripped half my delete key off. Even the people at the store saw it happen and they put a note on my account that it was not my fault.

    When I called the 1800 number they told me my only option is to PAY $40 for a "certified like new replacement" because I am ten days past my 30 days. WHAT?

    Everytime I've been given refurbished phones I've had problems so I'm very wary of getting one when I've had such good luck with my Droid so far.

    Has anyone gotten one yet? And if so did you have to pay and how well does it work? I've been a verizon customer for over ten years and have always had great luck with customer service so I'm amazed they are being so difficult.
     
  2. shamus

    shamus Member

    Joined:
    Nov 20, 2009
    Messages:
    345
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    Pennsylvania
    Ratings:
    +3
    Shouldn't that be covered by the warranty?
    Especially since it wasn't your fault.
     
  3. hookbill

    hookbill Premium Member
    Premium Member

    Joined:
    Nov 30, 2009
    Messages:
    19,502
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    N.E. Ohio
    Ratings:
    +8
    Call back, ask to speak to a Supervisor. You shouldn't have to pay anything....but.....A refurb is probably what you will get. That's how they usually replace warranty covered phones.
     
  4. feedhead

    feedhead New Member

    Joined:
    Nov 12, 2009
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I had a defective touch screen (that should be it's own post)
    I was past 30 days & at the VZ store they called it in. No Cost at all. I got phone from FedEx last night. White box replacement came with SD card, no battery or battery cover. Looked brand spanking new to me. I wondered if it was too soon to have any refurbs yet
     
  5. cc16177

    cc16177 Member

    Joined:
    Nov 30, 2009
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    I have talked to several supervisors and I still get the same BS. I'm supposed to get a call back tomorrow...
     
  6. vzwmandroid

    vzwmandroid Member

    Joined:
    Dec 2, 2009
    Messages:
    243
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Homestead, FL 33030
    Ratings:
    +0
    That's BS it should be covered by the factory warranty to me it sounds like your Droid had some type hardware issue with the keys
     
  7. TJConnery

    TJConnery Member

    Joined:
    Nov 27, 2009
    Messages:
    67
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    NYC
    Ratings:
    +0
    I did the same thing to the keyboard on my phone with a case sold by verizon. It happens if you install the top cover upside down. Fortunately, it happened to me within warranty, so I am on device #2.

    Maybe you will luck out and get a new device anyway since there can't be too many refurbs out there. Or maybe you will get my first Droid, with a new delete key. :icon_eek:Sorry.
     
  8. bluedust

    bluedust Member

    Joined:
    Nov 20, 2009
    Messages:
    111
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Raise hell my friend.
     
  9. cc16177

    cc16177 Member

    Joined:
    Nov 30, 2009
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0

    I can't believe this!! They told me there is NO WAY I would EVER get a new phone if i'm past 30 days. I even told them I would cancel my service before I allowed them to send me a refurb and their response was "would you like to pay your cancellation fee by check or credit card?"

    I was amazed! I've been a customer for over ten years and with my entire family on the bill our total bill is about $275 a month!
     
  10. ezeddiekun

    ezeddiekun Member

    Joined:
    Nov 29, 2009
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Nevada
    Ratings:
    +0
    If your under warranty will they still send you a refurbed phone?
     
  11. feedhead

    feedhead New Member

    Joined:
    Nov 12, 2009
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    From the pamphlet inside the my new phone's box entitled
    The Verizon Device Exchange Program : Like-New Replacement Certified
    (The guy pictured on front is awful smiley so this program must be good)

    "The Device you receive may be reconditioned equipement"

    Love the Droid ... Verizon is my "best choice" for a carrier.
    Sure there business practices are questionable.
     
    #11 feedhead, Dec 17, 2009
    Last edited: Dec 17, 2009
  12. Spectrum

    Spectrum New Member

    Joined:
    Dec 17, 2009
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    yep. i have had about 3 refurb voyagers and they were all trash
     
Search tags for this page

has anyone had prroblems with a new verizon phne being replace with a refurbished ohone

,
how is the verizon like new replacement
,
like new replacement phone
,
replacements are at&t certified like-new
,

verizon certified like-new replacement phone

,
verizon like new replacement phone
,

verizon like new replacements

,
verizon offering new galaxy nexus as certified replacements
,
verizon wants to replace my new phone with a like new certif
,

what does certified like new