:r_c: We (The Techs at VZW) definitely do what we can do for our customers ...and on a case-by-case basis. Remember folks... Verizon replaces devices (CLNR) as a 'courtesy' and not as an obligation. (Actually... that statement was correct) The one year warranty we all enjoy (and write about today), is a manufacturer warranty (from the people who actually made the phone). You always have the right to call the manufacturer directly in case your purchased device isn't working properly. You're not obligated to call VZW at all regarding those issues. :icon_ bananalease also note... VZW will only be able to assist those who bought their devices directly from Verizon Wireless (web or store).