Certified Like New Replacement Hell

Discussion in 'General Discussions' started by kelchm, Sep 6, 2010.

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  1. Akbad Tokimano

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    :r_c: We (The Techs at VZW) definitely do what we can do for our customers ...and on a case-by-case basis. Remember folks... Verizon replaces devices (CLNR) as a 'courtesy' and not as an obligation. (Actually... that statement was correct) The one year warranty we all enjoy (and write about today), is a manufacturer warranty (from the people who actually made the phone). You always have the right to call the manufacturer directly in case your purchased device isn't working properly. You're not obligated to call VZW at all regarding those issues.

    :icon_ banana:please also note... VZW will only be able to assist those who bought their devices directly from Verizon Wireless (web or store).
     
  2. borge12

    borge12 Member

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    Spare me. If I buy a $700 TV from Best Buy where do I return that device to if it is defective?

    VZW tries to pass itself off to the customer that they are doing the customer a service so when the customer gets treated poorly VZW can feel better about themselves.

    You're a retailer. If you sell defective equipment it should be your responsibility to make it right.

    The one thing that makes me jealous of my co-worker's iPhones is that when those phones have an issue they take them to the genius bar, run their diagnostics then get a brand new phone out of the box. I on the other hand have to defend myself to VZW reps about how my phone being screwed up is a hardware issue and not my fault.
     
  3. jasonppp

    jasonppp Premium Member
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    vzw policy is 30 day test drive you got 30 days for mandatory replacement or return after that it is an insurance issue they are not obligated after the 30 days to replace anything so it is a courtesy for them to replace after 30 days

    but that does not exclude the limited 1 year manufacturer replacement which is also not a vzw issue
     
  4. letsroc1

    letsroc1 Member

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    I got my Droid back in Dec. and Im on NUMBER 5. They told me that I could pick a new phone. So I did and they called me back and told me that they could not do that after they told me they would. I should stayed with Sprint
     
  5. perfoliate

    perfoliate Member

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    Just wanted to chime in that I had a good experience with clnr. I had my original Droid since day one and after 10 months the power button lost its spring. I received a clnr in the mail and it seems like its brand new. No problems whatsoever, even though I was skeptical as hell and checked it over with a fine tooth comb and put it through its paces. Maybe I'm one of the lucky ones but I just wanted too add my experience.
     
  6. robry

    robry New Member

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    hey all, just wanted to chime in, after reading a few horror stories about CLNR motorola droid devices, I figured I'd give it a shot, my keyboard on my original (nov 21st 2009) droid was acting up, it would type multiple letters of the same letter/spaces. never got the phone wet or anything like that. Anyhow, I got my CLNR today, check it out.

    [​IMG]
    seems pretty 'like-new' to me. already have another one on the way and sent them that one back, not even wasting my time setting my stuff up on it. I wonder how many of us have gotten the same CLNR and sent it back, only for them to send it out again lol.

    I think if the next one comes beat up, I'm just going to goto verizon corp stores and try to get a droid 2 every time.
     
  7. xkape

    xkape Premium Member
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    I have to wonder if they clean these CLNR's. I mean, they obviously don't look at them which, I think, would be a requirement if you were cleaning them. Who's up for some ear wax in the speaker hole? How bout some dried up spit in the mouthpeice? Maybe some micoscopic dead skin particles in the keyboard grooves? YES!!!
     
  8. psychicdroid

    psychicdroid Member

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    That looks like the first POS they sent me. I did the same thing, didn't even activate it, just sent it back.
     
  9. robry

    robry New Member

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    lol for real, I mean I thought it might show up totally beat up, but it looked good, until I tried the slider, the slider is BROKEN, I mean its so loose I thought it was gonna fall apart when I opened it the first time.

    HAHA it probably actually is the same phone.

    we should keep a registry of all the ESNs on the busted CLNRs we get and post it on here somewhere, so people know to keep sending them back. I wonder if verizon would get the hint when the same ESN phone keeps coming back for inspection.

    I literally laughed when I opened this thing though, HOW is this "LIKE-NEW"? ugh
     
  10. spdivr1122

    spdivr1122 Member

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    Before I had Droid, I had four LG the vs five aliases eleven LG voyagers four LG versas. I know how you feel. Verizon's replacement phones are ****

    Sent from my DROID2 using Tapatalk
     
  11. robry

    robry New Member

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    I went through 4 blackberry storm 1's, like 1 1/2 years ago, due to an issue on my account (I would get 1-way audio and every CSR thought it was a hardware issue)

    they were all in really nice shape, I guess the biggest difference is motorola stopped producing them. what a shame, hopefully I can just get a droid 2 and be done with it.
     
  12. Detonation

    Detonation Member

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    Every CNLR I got had a crooked slider like that, if not worse. I think they finally got sick of me complaining about it because they eventually gave me a Droid Incredible, noting to me that it did not have a slider.
     
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