A retailer that has a clue!

Discussion in 'Samsung Galaxy Nexus' started by alucard9114, Nov 13, 2011.

  1. ice456789

    ice456789 Member

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    As a former retail sales manager and store manager I can tell you that any salesperson who is not an expert on their product will not be able to effectively sell their product. If you're on commission and you don't know everything there is to know about what you're selling, then the message you're sending me is that you're lazy and you're going to cost me sales. You'd quickly find yourself out of a job if I'm the manager.

    At the same time, any salesperson who sits around chatting with someone who is clearly not going to make a purchase TODAY is also costing me sales (unless there's no one else in the store). Cultivating a 'business friendship' may net you 3 sales a year that you wouldn't have had, but it represents a huge expenditure of time that is should have been spent on customers that are looking to make a purchase that day. It probably cost you more than 3 sales creating that 'business friendship' because other customers in the store were either left alone or went to another salesperson.

    COFFEE IS FOR CLOSERS.
     
  2. FunN4Lo

    FunN4Lo Member

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    Every time I go into either VZW store close to me, I swear I'll never return. Part of not knowing what's going on in my area stores is that I have never seen the same person twice. Turn over must be tremendous. Combine that with prices consistently $50-$100 than anywhere else, I wonder how they stay in biz
     
  3. Danielsan

    Danielsan New Member

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    Technicians are out of VZW stores nationwide. All replaced by CSR's and RSR's, so those sales reps now have to take on the roles of sales, tech, and customer service. They have ALOT more responsibility and would rather not "BS" with someone now when the customers only intention is to prospect. I consider myself to be one of those people who get's extremely excited about phones and nerd talk so really who you get in the stores is a roll of the dice (usually not in your favor). Btw, don't get the franchised retail stores mixed up with the corporate stores; I've found the authorized retailers to know the least of the possible locations.
     
    #27 Danielsan, Nov 14, 2011
    Last edited by a moderator: Nov 16, 2011
  4. Kasey

    Kasey New Member

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    If you're in sales, you shouldn't be.

    Sales is a great job. Yes, you do need to strike up a conversation and figure out what the customer really needs. The good sales people have a passion for helping others and yes it pays the bills, and more. We can all identify sales people like you and when we find them.... RUN!! All sales people should know they're product and be passionate about it. If you're not, you're selling the wrong product. Good luck, you'll need it.
     
  5. dsprik

    dsprik Member

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    Sorry to hear they have pulled their techs out of their corporate stores. Haven't been in my corporate store since last year - 45 miles away in summer/35 miles away in winter. I have talked to techs on the phone on several occasions, also. I also agree on the corporate vs auth retailers. I stay out of these strip mall stores unless an absolute emergency (had to buy a battery last spring).
     
    #29 dsprik, Nov 14, 2011
    Last edited by a moderator: Nov 16, 2011
  6. kath00

    kath00 New Member

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    This is not correct. Costco stores only charge tax on the price you pay (ie $299 vs the $699 full price). Costco ON LINE charges tax on the full retail price, ie $699, even if the phone only costs $299 for you. All other retailers all do the same thing (charge tax on $699). Call Costco and confirm it yourself. It's quite a savings... (oh, this is all in California).

    Katherine
     
  7. alucard9114

    alucard9114 Member

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    The customer is always wrong.
     
  8. alucard9114

    alucard9114 Member

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    enjoy all those extra fees if you are early upgrading you need to pay $20 bucks plus the tax on the full price of the phone.Good things come to those who wait.
     
  9. Mr. Orange 645

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    This made me laugh very hard.
     
  10. Danielsan

    Danielsan New Member

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    Coming from my personal experience in the industry, you're 100% right and these reps that have the passion are the ones that build up the rapport with customers who in turn will bring in their friends only further helping the sales reps pay checks /endrunonsentence. Too many people want instant gratification and completely dismiss the idea of laying down some foundation when building a customer base.
     
  11. alucard9114

    alucard9114 Member

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    This thinking is correct but sadly company's that pay buy commission are slowly forcing there employees to do away with it with unrealistic pressuring sales goals and they will fire employee after employee until they build a perfect team.There are thousands of people out of work now so people that would normally take 10% commission are now settling for 1% and its ridicules the only people this rescission is hurting is the customers and sales staff and its sad.
     
  12. mykesorrel

    mykesorrel New Member

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    Yea, i use to work at T-Mobile and i was pissed because when i got hired they got rid of the old commission and introduced "team commission", i don't know the specifics (no one went into details), but my friend told me she use to make 2,000 or more on a paycheck, shoot this girl who is a model (use to work with me at T-mobile) said she used to make 4,000 or more per commission that's excluding base pay. With Team commission she was only banking like 1,500. Funny part is, with sales all that technical crap goes out the window and i learned the hard way, customers look at you funny when you go into geek mode. That was my down fall most of the time (other times was she was so friggin' gorgeous she could smile at a male and they would sign up), but overall i loved working there until i started taking a lot of classes.