At work the other day I received a call from a customer I thought you all would enjoy. "Thank you for calling Verizon Wireless my name is *****. Can I please have your first and last name?" my intro stated. "Linda and Derrick ***** we need to know when our contract ends because we got these iPhones and we are loving them." When a call starts like this my eyes light up because I have the ability to explain why the Droid > iPhone. As we proceeded to talk, the customer informed me they had tried the Droid and thought it was a good phone, but wasn't as easy to use. The call dropped. As I sat wondering what had just happened, I realized the caller ID they were calling in from wasn't either of their numbers listed on the account. I saw the number that they were calling from and called them back. Linda answered the phone and stated she was sorry that the phone had dropped the call. I chuckled and began again explaining the benefits of the Droid compared to the iPhone. The customer stated she had enjoyed Verizon Service and had been with us for 13 years, however she loved the new iPhone and was going to keep it. The call dropped again. As I picked myself up off the ground from laughing so hard I called the customer back again. She then stated that the call had dropped again and she then confessed that this was something that had been happening very often and she had dropped 13 calls that day. My favorite quote she said " I bet after the call dropped you were laughing, we were too." Needless to say 1.5 hours later and 6 more dropped calls I ordered her 2 Droids, had them overnighted and she returned her iPhones the next day. The best sales rep for Verizon and the Droid, is AT&T's service.