Phone calls and an unresponsive screen?

Discussion in 'Pixel XL' started by GoCliffGo05, Jan 18, 2017.

  1. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Recently, probably a couple weeks now, Everytime I make or receive a call the screen goes black as if I was holding it up to my ear.

    This is a problem because the screen remains unresponsive and I have to either press the power button multiple times or scan my finger print multiple times for it to come back on. One works one time and the other one works another time. If I need to use the dial pad I have to randomly try to unlock the phone using either of the methods mentions above.

    Has anyone else seen this? Pixel XL, Verizon, bootloader unlocked but not rooted or Rom'd.

    Edit: I have deleted cache and data for the phone app which seems to help for a very short period of time.

    Sent from my Pixel XL using Tapatalk
     
  2. pc747

    pc747 Administrator
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    This is a software issue with nougat.

    I had the same issue with my nexus 6P that was happening enough for me to start digging into it. Now the latest update has fixed the issue so far to where I almost hardly experience it anymore.

    But yeah I would be doing something on my phone and then it would go black. If music was playing or I'm on the phone you could still hear and they could still hear you but the only way out of the screen of death for me was to hold down the power button until the phone rebooted.

    Post lollipop Google devices have been having some crazy bugs. What makes it bad is that both marshmallow and nougat are suppose to be more about the under the hood stuff vs flashy new software tweaks. I'm guessing the cans of raid have not been working. Maybe it may be time to tear the whole thing down and start new again because the foundation may be the culprit.

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  3. GoCliffGo05

    GoCliffGo05 Super Moderator
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    I understand bugs but you'd think something as basic as a phone call on.... A PHONE would take top priority. I love this phone but this issue makes it a pain in the butt to use.

    Sent from my Pixel XL using Tapatalk
     
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  4. pc747

    pc747 Administrator
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    You had it happen again?

    When I had my issue it was maybe once every other week, which in itself was annoying.

    Sent from my Nexus 6P using Tapatalk
     
  5. GoCliffGo05

    GoCliffGo05 Super Moderator
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    It's literally every phone call I make or receive. To the point where if someone is calling the phone will ring but I can't see or answer half the time. If I call out it's fine until the call begins and boom, black screen.

    Sent from my Pixel XL using Tapatalk
     
  6. pc747

    pc747 Administrator
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    You may have a hardware problem because mine nor anyone else who had this issue had it that bad.

    Sent from my Nexus 6P using Tapatalk
     
  7. GoCliffGo05

    GoCliffGo05 Super Moderator
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    It never happened before a few weeks ago. Had the phone for months.

    Sent from my Pixel XL using Tapatalk
     
  8. pc747

    pc747 Administrator
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    I seriously have not heard of anyone else that had a problem like that.

    I would call up Google and go through the warranty replacement process.

    If this was an issue that was plaguing phones you would have had several other members here posting threads about it. @Preach2k and @Jonny Kansas have them and they have not posted about them experiencing freezing like that. So if after a factory wipe if it is still that bad then yeah time for another one.
     
  9. GoCliffGo05

    GoCliffGo05 Super Moderator
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    It's was the screen protector... The same one I've had on since I got the phone... Something must have shifted or gotten dirty.. did some googling to see if others had has this problem... Removed the screen protector and made a few calls and checked my sensor.... Working now. That was a scare and a shame since now my screen is naked....

    Sent from my Pixel XL using Tapatalk
     
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  10. Jonny Kansas

    Jonny Kansas Administrator
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    Nekkid screens ftw! I hate screen protectors. No issues like you described here & now I know why.

    Sent from my Pixel XL
     
  11. pc747

    pc747 Administrator
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    Glad you got it fixed.

    Yeah I thought it was weird for you to have freezing that bad.

    Sent from my Nexus 6 using Tapatalk
     
  12. Preach2k

    Preach2k DF News Team Reporter

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    No issue like that. I have found one issue that is not that big to me. When recording videos the pause button does not work. That is it.

    Sent from my Pixel XL using Tapatalk