Dropped phone now i need help!!

Discussion in 'Android Tech Support' started by ntrddragn, Mar 28, 2010.

  1. ntrddragn

    ntrddragn Member

    Joined:
    Dec 6, 2009
    Messages:
    856
    Likes Received:
    6
    Trophy Points:
    18
    Ratings:
    +6
    i dropped my phone now it doesnt boot at all. I can get it to start to the point before the "M" logo. and its stuck there. I can see the white light around the edges of the screen but motorola logo never boot. i pulled the battery and let it sat for awhile but still nothing. The phone is rooted running BB v9 so going to the vzw store might prove useless. Any help would be appreciated.
     
  2. strobez395

    strobez395 Member

    Joined:
    Jan 7, 2010
    Messages:
    141
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Do you have insurance on the phone?
     
  3. Vulcan1600

    Vulcan1600 DF Super Moderator Staff Member Premium Member

    Joined:
    Nov 20, 2009
    Messages:
    5,743
    Likes Received:
    194
    Trophy Points:
    178
    Location:
    Pennsylvania
    Ratings:
    +198
    My same exact question.
     
  4. thebowers

    thebowers Premium Member Theme Developer Premium Member

    Joined:
    Nov 24, 2009
    Messages:
    2,547
    Likes Received:
    1
    Trophy Points:
    101
    Location:
    Iowa
    Ratings:
    +1
    Can you boot into recovery?
     
  5. ntrddragn

    ntrddragn Member

    Joined:
    Dec 6, 2009
    Messages:
    856
    Likes Received:
    6
    Trophy Points:
    18
    Ratings:
    +6
    Holy Moly batman...thanks for reminding me. LOL i panic and forgot about it. I just check my receipt from walmart and its said TEC ADVDEV - ASuRION 7.99 under additional cost. YAY time to give them a ring. :D
     
  6. ntrddragn

    ntrddragn Member

    Joined:
    Dec 6, 2009
    Messages:
    856
    Likes Received:
    6
    Trophy Points:
    18
    Ratings:
    +6
    nope cant boot at all except to the point where the white light on screen began to show before the motorola logo.
     
  7. HermitObserver

    HermitObserver Member

    Joined:
    Feb 6, 2010
    Messages:
    310
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Well how would Motorola ever know you had it rooted if it can't get past the startup?
     
  8. ntrddragn

    ntrddragn Member

    Joined:
    Dec 6, 2009
    Messages:
    856
    Likes Received:
    6
    Trophy Points:
    18
    Ratings:
    +6
    so i tried filing a claim with ASURION they stated my phone was never insured. I bought the phone at Walmart and the paperwork states so. My question is should i take it up with verzion or walmart? The walmart employee that sold me the phone wasnt that knowledgeable. I guess i should take it to walmart and see what happen. =/
     
  9. jstafford1

    jstafford1 DF Super Moderator Rescue Squad

    Joined:
    Nov 15, 2009
    Messages:
    9,224
    Likes Received:
    306
    Trophy Points:
    198
    Location:
    Hebron, Oh.
    Ratings:
    +319
    Check your monthy bill. If you're paying it they have to honor it. go to verizon they can run the claim there and will be of more help.
     
  10. ntrddragn

    ntrddragn Member

    Joined:
    Dec 6, 2009
    Messages:
    856
    Likes Received:
    6
    Trophy Points:
    18
    Ratings:
    +6
    well thats the thing..i never check my bill. I just pay it. ( that sound horrible, i know) I know what it roughly should be so i just pay it when its in the range. So after this incident i went and check my bill and there isnt a charge for the insurance. But i do have the paperwork showing i did ask and receive insurance at the time of purchase. we will see
     
  11. jstafford1

    jstafford1 DF Super Moderator Rescue Squad

    Joined:
    Nov 15, 2009
    Messages:
    9,224
    Likes Received:
    306
    Trophy Points:
    198
    Location:
    Hebron, Oh.
    Ratings:
    +319
    In that case walmart dropped the ball so I guess you should go there first.
     
Search tags for this page

tec asurion $6.99