Dropped phone now i need help!!

Discussion in 'Android Tech Support' started by ntrddragn, Mar 28, 2010.

  1. ntrddragn
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    ntrddragn New Member

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    i dropped my phone now it doesnt boot at all. I can get it to start to the point before the "M" logo. and its stuck there. I can see the white light around the edges of the screen but motorola logo never boot. i pulled the battery and let it sat for awhile but still nothing. The phone is rooted running BB v9 so going to the vzw store might prove useless. Any help would be appreciated.
  2. strobez395
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    strobez395 New Member

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    Do you have insurance on the phone?
  3. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    My same exact question.
  4. thebowers
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    thebowers Premium Member Theme Developer Premium Member

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    Can you boot into recovery?
  5. ntrddragn
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    ntrddragn New Member

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    Holy Moly batman...thanks for reminding me. LOL i panic and forgot about it. I just check my receipt from walmart and its said TEC ADVDEV - ASuRION 7.99 under additional cost. YAY time to give them a ring. :D
  6. ntrddragn
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    ntrddragn New Member

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    nope cant boot at all except to the point where the white light on screen began to show before the motorola logo.
  7. HermitObserver
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    HermitObserver New Member

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    Well how would Motorola ever know you had it rooted if it can't get past the startup?
  8. ntrddragn
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    ntrddragn New Member

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    so i tried filing a claim with ASURION they stated my phone was never insured. I bought the phone at Walmart and the paperwork states so. My question is should i take it up with verzion or walmart? The walmart employee that sold me the phone wasnt that knowledgeable. I guess i should take it to walmart and see what happen. =/
  9. jstafford1
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    jstafford1 DF Super Moderator Rescue Squad

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    Check your monthy bill. If you're paying it they have to honor it. go to verizon they can run the claim there and will be of more help.
  10. ntrddragn
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    ntrddragn New Member

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    well thats the thing..i never check my bill. I just pay it. ( that sound horrible, i know) I know what it roughly should be so i just pay it when its in the range. So after this incident i went and check my bill and there isnt a charge for the insurance. But i do have the paperwork showing i did ask and receive insurance at the time of purchase. we will see
  11. jstafford1
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    jstafford1 DF Super Moderator Rescue Squad

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    In that case walmart dropped the ball so I guess you should go there first.
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