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Droid RAZR Maxx HD OTA Update - Phone Stuck in Boot Screen

Discussion in 'Android Tech Support' started by jaytli, May 17, 2014.

  1. jaytli
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    jaytli New Member

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    Today I accidentally updated my phone to the new OS, it had been downloaded on my phone for a few days and I'd kept putting it off. Now, I can't get my phone past the red M logo. I can get it to the boot menu where I can select recovery, normal, etc. and I tried clearing the cache partition but everything still gets it stuck at the red M logo on reboot. Anyone else encounter this or have advice? I have a lot of things on the phone that I really can't lose.

    Any help is greatly appreciated.

    Thanks
  2. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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    Welcome to the Forum.

    There have been some reports of this happening with the latest OTA update. Try downloading the stock OS file and flashing it in recovery.
  3. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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  4. jaytli
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    jaytli New Member

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    Where can I download the stock OS file? Thanks for the welcome.

    I should add, I'm not tech savvy, is there a way to load it from my computer, or does it have to be on my SD card?
    Last edited: May 17, 2014
  5. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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    One post up
  6. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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  7. bweN diorD
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    bweN diorD Well-Known Member

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  8. jaytli
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    jaytli New Member

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    Hmm the link you posted for stock OS is different (and the file size too) than the link they suggested in the other thread. The instructions for the other file seem really long and had 3 other downloads accompanying it, any reason why?

    I used an old phone to transfer the file you linked to onto my SD card. But when I'm selecting to apply update from SD card, it asks for which package to install...any guidance there?

    Thanks
  9. bweN diorD
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    bweN diorD Well-Known Member

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    select/install the file i gave you if there is more than one option.
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