loosebruce
New Member
Hi all,
I am so glad I found this site and I hope that you can help me resolve my problem.
Heres my story.
I am from the United Kingdom, back in March this year I bought my Motorola DROID XT190 unlocked and not associated with any specific carrier in the UK.
I bought a SIM from a company called GiffGaff. They are a MVN (mobile virtual network) who piggy back off the O2 network in the UK.
LINK--> http://en.wikipedia.org/wiki/Giffgaff
I had no problems with them and had the sim for three months.
Then I went away to the USA to do some travelling for a month. When I was over there I bought a TMobile pre-paid sim that I used all round the states.
After I finished travelling when I came home I could not find my GiffGaff sim so I ordered a new one from the carrier. It came the next day and I activated it with no problems.
However when I tried to make phone calls it would not send , after pressing the "Green Phone Symbol" to make a call it would then cut off saying "Call Time 00:00" in the middle of the screen then just go back to the phones desktop.
I then found out that none of my friends could contact me, it kept saying "The person is not available to take your call" , I also discovered I could not send or receive SMS messages too!
The only thing that was working was 3G/2G data and I could go on the internet , google maps etc.
--------------------------------------------
I then decided to goto GiffGaff support who confirmed that my SIM was not blocked and there was no Voice or SMS bar on my phone.
They suggested trying the SIM in another phone which I did. I tried the SIM in a cheap NOKIA and a Blackberry.
I was able to make calls and SMS no problem with them.
This ruled out GiffGaff being the side of the problem.
--------------------------------------------
Next stage was I bought a prepaid SIM from another carrier in the UK called ORANGE.
I activated the SIM and was able to make calls on my DROID RAZR with no problems.
This meant that the RAZR was working with other SIM.
-------------------------------------------
I tried the following also:
-Updating the RAZR through Motorolas Update Utility on the PC
-Factory Reset of the phone
-Manually configuring the APN on the phone for GiffGaff SIM.
-Ordering a new SIM
None of these fixed it!
------------------------------------------
Android Version 2.3.6
I think maybe the American SIM has damaged my phone in some way when I used it over in the states.
I was wondering if any of you can think of how I can fix this , or if anyone has had a similar problem.
Thanks!
I am so glad I found this site and I hope that you can help me resolve my problem.
Heres my story.
I am from the United Kingdom, back in March this year I bought my Motorola DROID XT190 unlocked and not associated with any specific carrier in the UK.
I bought a SIM from a company called GiffGaff. They are a MVN (mobile virtual network) who piggy back off the O2 network in the UK.
LINK--> http://en.wikipedia.org/wiki/Giffgaff
I had no problems with them and had the sim for three months.
Then I went away to the USA to do some travelling for a month. When I was over there I bought a TMobile pre-paid sim that I used all round the states.
After I finished travelling when I came home I could not find my GiffGaff sim so I ordered a new one from the carrier. It came the next day and I activated it with no problems.
However when I tried to make phone calls it would not send , after pressing the "Green Phone Symbol" to make a call it would then cut off saying "Call Time 00:00" in the middle of the screen then just go back to the phones desktop.
I then found out that none of my friends could contact me, it kept saying "The person is not available to take your call" , I also discovered I could not send or receive SMS messages too!
The only thing that was working was 3G/2G data and I could go on the internet , google maps etc.
--------------------------------------------
I then decided to goto GiffGaff support who confirmed that my SIM was not blocked and there was no Voice or SMS bar on my phone.
They suggested trying the SIM in another phone which I did. I tried the SIM in a cheap NOKIA and a Blackberry.
I was able to make calls and SMS no problem with them.
This ruled out GiffGaff being the side of the problem.
--------------------------------------------
Next stage was I bought a prepaid SIM from another carrier in the UK called ORANGE.
I activated the SIM and was able to make calls on my DROID RAZR with no problems.
This meant that the RAZR was working with other SIM.
-------------------------------------------
I tried the following also:
-Updating the RAZR through Motorolas Update Utility on the PC
-Factory Reset of the phone
-Manually configuring the APN on the phone for GiffGaff SIM.
-Ordering a new SIM
None of these fixed it!
------------------------------------------
Android Version 2.3.6
I think maybe the American SIM has damaged my phone in some way when I used it over in the states.
I was wondering if any of you can think of how I can fix this , or if anyone has had a similar problem.
Thanks!
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