VZW Rep/General Account Questions only.

[vzwtek]

I have four lines on my account, they are all droid x's. I wanted to know if there was any way of blocking the, my verizon app on all of them except for the primary line? I dont think my account info is anybody else's business but my own. :icon_eek:

Short answer is you cant block it, but they will not be able to see billing, upgrade, detailed usage, or beable to change any features if you set yourself up as the account manager. They will not be able to access that stuff, but they will be able to see their minutes, texting and data usage, which is fine i guess.

 

[vzwtek]

one last question, dunno if you can answer this, 23 year old kid, first "on my own" plan. been on a family plan. i don't talk on the phone a ton, so i need the least amount of minutes. but i want the data plan which is $29.99. What is the minimum I'm going to have to pay every month after fees and stuff like that? Anywhere I can find out what im gonna be charged?

There is a few off the shelf options, one is 35 bucks for 300 minutes, there is another loyalty plan, which counting on how long you have had service, I'm not sure that you would qualify. The only catch with the 300 minute plan is that it either does not have nights and weekends, or mobile to mobile (cant remember which it doesnt have).

 

[vzwtek]

My Droid 2 Global arrived on Monday. I've been really enjoying it. When I ordered it I selected the $6 Wireless Protection Plan. What would the $8 Total Equipment Coverage (Wireless Protection + Extended Warranty) do for me that the $6 plan would not cover? It seems to me that the extra $2 is just redundant. Please correct me if I'm wrong.

Much Thanx

Extends the warranty for as long as you are paying for TEC. Which is the 8 buckaroo, so long as there is no "og" damage.

 

[vzwtek]

Here is the question I have. It's two-fold. My contract is over on 4/11. But I am eligible for an upgrade now. Here is my question. I am on a family plan, I want to get one my own plan. Would I be eligible to get on my own plan, with an upgraded discount phone?

Also, through my company, we get a 19% discount to VZW. my question would be, can this be applied to one line on a family plan? (this is if i can't upgrade to my own line)

Upgrade date does transfer, once you do it you want to call back and make sure the agreement end date did not change, it happens from time to time, better to check now than getting screwed and have to fight for 3 weeks later to get your date changed.

 

[Techjourney]

Bill Due Date

I just got my first bill and I want to be sure what the VZW rep stated over the phone is correct.

• If I make an online credit card payment on my bill's due date, it will be marked paid on that day.
• If the due date falls on the weekend, there is a 5 day grace period from the due date in which the payment would not be considered late.

Can someone confirm this please?

 

[ionide]

Just pay your bill on or before the due date. Don't bank on any grace period.

Sent from my Droid using Tapatalk

 

[jross04]

Looking for Options

First off, thank you to all the reps willing to answer all of these questions. I just found the thread this morning and have read through a significant portion of it. That being said, I also did some searching and while I can't guarantee this hasn't been asked yet, I'm hoping I'm not re-asking a question.

My account: Family share plan with me as primary and 2 additional lines (a personal line and business line for my fiance).

On Black Friday this year Sam's Club had the Samsung Fascinate for 98 cents. My fiance's personal line was the only line eligible for a new phone and even though we had been debating between the Droid X and the Fascinate the price of the phone helped with the decision.

It's been 20 days now and while she likes the phone she's a bit peeved about all the bloatware, stupid BING search, etc. and I can tell she'd rather have the X. Meanwhile, my line is up for renewal on the 17th (2 days) and her business line is up for renewal on the 24th. We really aren't interested in her business line being a smart phone (she hardly uses it) so I'm trying to look at our options.

Right now VZW is running a BOGO on the Droid X. Her Fascinate is within the 30 days so I'm assuming we could return it to Sam's Club and then go get the X for both of us on the 17th. However, the phone only cost me $0.98 and it seems dumb to return it for a dollar when obviously it's worth more than that. So (sorry for dragging this out) my questions are...

Although I bought it from Sam's Club, could I return it to a VZW store and have them apply the current cost (I think $199) toward the Droid X purchase? (I think this is a long shot)

If we did do the return within 30 days is there any repercussions from purchasing from Sam's Club? Will we need to return the Fascinate first, transfer the line back to her old phone, and then go to VZW or is there an easier way (I think she already gave her old phone to her brother).

Any other options you can think of that I should consider?

Thank you in advance for your thoughts and comments,
Jross04

 

[ionide]

I'm sorry, but you will have to return the fascinate to sams club and activate your old mobile phone on the line again, then go to a direct Verizon store to do what you are planning.
Maybe see if sams has a bogo deal.

Sent from my Droid using Tapatalk

 

[joker402]

First off, thank you to all the reps willing to answer all of these questions. I just found the thread this morning and have read through a significant portion of it. That being said, I also did some searching and while I can't guarantee this hasn't been asked yet, I'm hoping I'm not re-asking a question.

My account: Family share plan with me as primary and 2 additional lines (a personal line and business line for my fiance).

On Black Friday this year Sam's Club had the Samsung Fascinate for 98 cents. My fiance's personal line was the only line eligible for a new phone and even though we had been debating between the Droid X and the Fascinate the price of the phone helped with the decision.

It's been 20 days now and while she likes the phone she's a bit peeved about all the bloatware, stupid BING search, etc. and I can tell she'd rather have the X. Meanwhile, my line is up for renewal on the 17th (2 days) and her business line is up for renewal on the 24th. We really aren't interested in her business line being a smart phone (she hardly uses it) so I'm trying to look at our options.

Right now VZW is running a BOGO on the Droid X. Her Fascinate is within the 30 days so I'm assuming we could return it to Sam's Club and then go get the X for both of us on the 17th. However, the phone only cost me $0.98 and it seems dumb to return it for a dollar when obviously it's worth more than that. So (sorry for dragging this out) my questions are...

Although I bought it from Sam's Club, could I return it to a VZW store and have them apply the current cost (I think $199) toward the Droid X purchase? (I think this is a long shot)

If we did do the return within 30 days is there any repercussions from purchasing from Sam's Club? Will we need to return the Fascinate first, transfer the line back to her old phone, and then go to VZW or is there an easier way (I think she already gave her old phone to her brother).

Any other options you can think of that I should consider?

Thank you in advance for your thoughts and comments,
Jross04

You would have to return the phone to sams club, have them reset your upgare and activate your old phone then go to a Verizon store to do a BOGO.

 

[jross04]

I'm sorry, but you will have to return the fascinate to sams club and activate your old mobile phone on the line again, then go to a direct Verizon store to do what you are planning.
Maybe see if sams has a bogo deal.

Sent from my Droid using Tapatalk

Good idea on checking Sam's Club, they actually show the Droid X online for $70 (not sure if that's the price in-store though). May have to see how difficult it would be to exchange her phone for the X and then buy me one when I'm up for renewal on Friday.

Thanks for the feedback!

 

[sc4fpse]

I too would like to first think the Verizon reps here for taking their time to answer questions. I've been following this thread since the beginning, and I think it's great to see you guys here helping customers outside of your normal work hours. That's really unique, and characteristic of not only great employees but great people in general.

Now, as for my question...

My mother and I are looking to get my brother a smart phone for Christmas. He currently has some POS feature phone, and I feel terrible for him whenever I see him with it. While he was considering a smart phone previously, my dad went and used the available upgrade on his line to replace my youngest brother's 5th (!!!) broken phone in a span of two years. Yeah. He did this without consulting anyone else, but needless to say, my mother and I weren't too thrilled to hear that the upgrade was essentially wasted on yet another worthless texting phone instead of a big smartphone monster.

The next upgrade for anyone on our family plan comes up January 8th, 2011. This is on my line. While I was planning on using that for the HTC Merge if/when it ever is released, I can wait for the next upgrade (August).

What we want to do is use the upgrade approaching for my line to get my brother a Droid Incredible. However, we want to purchase it at Best Buy by Saturday, as they have a promotion until then where the Droid Incredible is free on contract. Compare this to Verizon's B1G1 offer, and it's clear to see why we'd prefer to do it at Best Buy.

The problem now is that the upgrade isn't up yet, and we want to get this by Saturday. I went to Best Buy earlier, and the gentleman there told me that I'd just have to get early-upgrade authorization on the account by Verizon. He told me I could just call Verizon and tell them I wanted to upgrade early, but not tell them that I wanted to purchase it at Best Buy, and then (presumably) I'd tell them I'd prefer to purchase the phone in-store and not over the phone, so then they'd add a note on the account.

I went to an actual Verizon store later this evening and told my story to the gentleman there and asked if there was a way to authorize the account for early upgrade. I did mention we wanted to get the phone at Best Buy. He told me that they didn't do that, and that while it was possible corporate would authorize an early upgrade over the phone, it was highly unlikely.


Truth is, if we can't take advantage of this deal at Best Buy by this weekend, we probably won't get him a smart phone right now. It would be pretty foolish of Verizon to demand that we purchase the phone from an actual Verizon store in order to take advantage of the early upgrade. After all, this is a new 2-year contract and $360 in data fees yearly that we're talking about here.

So, my question is: Will corporate authorize an early upgrade on my line if I call them? Should I say anything about wanting to purchase elsewhere? Should I not say anything? What would the best course of action for us be in trying to obtain early upgrade authorization?

I mean, ffs, it'll be 2/3 weeks early. Not like we're trying to upgrade 4 months before the end of the contract or anything. Why not just budge in the spirit of Christmas and more data revenue?

 

[joker402]

I too would like to first think the Verizon reps here for taking their time to answer questions. I've been following this thread since the beginning, and I think it's great to see you guys here helping customers outside of your normal work hours. That's really unique, and characteristic of not only great employees but great people in general.

Now, as for my question...

My mother and I are looking to get my brother a smart phone for Christmas. He currently has some POS feature phone, and I feel terrible for him whenever I see him with it. While he was considering a smart phone previously, my dad went and used the available upgrade on his line to replace my youngest brother's 5th (!!!) broken phone in a span of two years. Yeah. He did this without consulting anyone else, but needless to say, my mother and I weren't too thrilled to hear that the upgrade was essentially wasted on yet another worthless texting phone instead of a big smartphone monster.

The next upgrade for anyone on our family plan comes up January 8th, 2011. This is on my line. While I was planning on using that for the HTC Merge if/when it ever is released, I can wait for the next upgrade (August).

What we want to do is use the upgrade approaching for my line to get my brother a Droid Incredible. However, we want to purchase it at Best Buy by Saturday, as they have a promotion until then where the Droid Incredible is free on contract. Compare this to Verizon's B1G1 offer, and it's clear to see why we'd prefer to do it at Best Buy.

The problem now is that the upgrade isn't up yet, and we want to get this by Saturday. I went to Best Buy earlier, and the gentleman there told me that I'd just have to get early-upgrade authorization on the account by Verizon. He told me I could just call Verizon and tell them I wanted to upgrade early, but not tell them that I wanted to purchase it at Best Buy, and then (presumably) I'd tell them I'd prefer to purchase the phone in-store and not over the phone, so then they'd add a note on the account.

I went to an actual Verizon store later this evening and told my story to the gentleman there and asked if there was a way to authorize the account for early upgrade. I did mention we wanted to get the phone at Best Buy. He told me that they didn't do that, and that while it was possible corporate would authorize an early upgrade over the phone, it was highly unlikely.


Truth is, if we can't take advantage of this deal at Best Buy by this weekend, we probably won't get him a smart phone right now. It would be pretty foolish of Verizon to demand that we purchase the phone from an actual Verizon store in order to take advantage of the early upgrade. After all, this is a new 2-year contract and $360 in data fees yearly that we're talking about here.

So, my question is: Will corporate authorize an early upgrade on my line if I call them? Should I say anything about wanting to purchase elsewhere? Should I not say anything? What would the best course of action for us be in trying to obtain early upgrade authorization?

I mean, ffs, it'll be 2/3 weeks early. Not like we're trying to upgrade 4 months before the end of the contract or anything. Why not just budge in the spirit of Christmas and more data revenue?

The chances of them even doing an early upgrade for even a purchase in store is unlikey since you sign a 2 year contract and the upgrde kicks in at the 20th month mark. If its an annual upgrade they wont budge a day.

I know we can push it up to 7 days before the date that it is up for upgrade if its a standard upgrade (not annual) which would be Jan 1st if of course yours inst an annual but only if you purchase at the store that pushed the upgrade, not best buy.

Also the reps get paid commission at Verizon stores and over the phone, I dont know any that will push an upgrade so that you can buy it somewhere else and they wont see a dime.

You can give it a shot but its highly unlikely that it will work.

 

[zero7404]

i have a general account question:

why has the option to contact verizon wireless directly via email disappeared ? there are a TON of support options and links to choose from when i log in, however i can no longer find the page that includes the field i can type my problem into and send it off to support.

either it was shuffled around to an inconspicuous location, or it is gone. i don't like that -- if vzw intent is to make it more difficult to try and contact support via email with an issue.

 

[joker402]

i have a general account question:

why has the option to contact verizon wireless directly via email disappeared ? there are a TON of support options and links to choose from when i log in, however i can no longer find the page that includes the field i can type my problem into and send it off to support.

either it was shuffled around to an inconspicuous location, or it is gone. i don't like that -- if vzw intent is to make it more difficult to try and contact support via email with an issue.

l
Honestly I dont know but every one I heard that ever tried to use that option either never got a respond or got one of those automated responses that said some one would call but no one ever did.

 

[zero7404]

i have a general account question:

why has the option to contact verizon wireless directly via email disappeared ? there are a TON of support options and links to choose from when i log in, however i can no longer find the page that includes the field i can type my problem into and send it off to support.

either it was shuffled around to an inconspicuous location, or it is gone. i don't like that -- if vzw intent is to make it more difficult to try and contact support via email with an issue.

l
Honestly I dont know but every one I heard that ever tried to use that option either never got a respond or got one of those automated responses that said some one would call but no one ever did.

i used it and the result usually was an automated email acknowledgment followed by a phone call from verizon to address ...
it's hard not to assume this is another one of those acts where a company is taking away help/support in lieu of automated help that is non-specific to a situation, as well as help support forums.

when i'm tied to a service via umbilical cord in which i pay real $$ for, i expect real help from the company itself. a call in is not the same as an email, because i prefer documented rather than verbal.