You should check into that. My contract is up in April and I got an early upgrade notice a few months ago. Oddly enough, if I wait until Dec 8th I'll get a discount. Believe they called it a loyalty discount.
Tapped from an Unbrickable DROID
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The Official DF Galaxy Nexus Pre-Release Thread
- Thread starter Trusstopher
- Start date
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You should check into that. My contract is up in April and I got an early upgrade notice a few months ago. Oddly enough, if I wait until Dec 8th I'll get a discount. Believe they called it a loyalty discount.
Tapped from an Unbrickable DROID
Jose: Could you give me a time frame at least? My phone is in really bad shape and I need a new phone asap! It freezes a lot when I try to make calls. I'm afraid I'll have to make an emergency 911 call one of these days and my phone won't work, and I'll bleed out and die 
I think I pee'd a little when I read this.
I think I pee'd a little when I read this.
ilikemoneygreen
Silver Member
I really love your persistence. Of course being in customer service them have to listen but its hilarious how you keep on that topic. I cant do this, i guess im too nice becuase i would end it the first time she said it. im up for reading a round three. keep the night interesting.Mine
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.You are now chatting with 'Sarah'
Jose: Hello
Sarah: Hello. Thank you for visiting our chat service. May I help you with your order today?
Jose: Hi Sarah. I'm a little lost on your website...
Jose: I'd like to upgrade one of my lines but I'm not sure if I see a full list of your phones.
Jose: I'm looking for the Samsung Galaxy Nexus. It was confirmed for pre-order today
Sarah: Are you logged into "My Verizon" with your username and password?
Sarah: I'd be happy to assist you.
Jose: Yes I am...
Sarah: You would be able see the list when you click upgrade a new device and then the device should come up.
Jose: Ok, I click on the line I'd like to upgrade, and I see several phones except for the Galaxy Nexus. Am I doing something wrong?
Jose: It shows 106 devices...
Sarah: Would you mind holding for a moment while I check that information?
Jose: Sure, thanks
Sarah: We do not have that device yet.
Jose: Really? I thought it was supposed to open for pre-order today!
Jose: So when will it be available?
Sarah: I am not sure you would be able to get email alerts to see when teh device may come out.
Jose: So there's no release date? What information do you guys have?
Sarah: I do not have any information at this time.
Jose: Last time I spoke to customer service over the phone they said pre-orders started today, and the phone would ship by 12/8.
Jose: So I'm a little surprised to hear you have no information.
Jose: Is there anybody else you could ask? Please?
Sarah: We in the same department with sales and we do not have any information. What I would recommend you do is sign up for email alerts and you would be able to see when the device may launch.
Sarah: Is that okay?
Jose: Could you give me a time frame at least? My phone is in really bad shape and I need a new phone asap! It freezes a lot when I try to make calls. I'm afraid I'll have to make an emergency 911 call one of these days and my phone won't work, and I'll bleed out and die
Sarah: I am not sure.
Sarah: Would you like to get another device and then when the device comes out you would be able to get that device.
Jose: I just don't get how customer service gives me a confirmed date, but sales has no information on it. Was I lied to?
Jose: How would that work? I can return the phone for a full refund?
Jose: Oh, and I've been hearing a lot about some new Droid thing called "Ice Cream Sammich". What is that?
Sarah: Hi, I'm just checking in, how is everything going?
Jose: Still here, did you get my last 3 messages?
Sarah: We do not have nay information on that device. I only sales devices that are online.
Jose: What about the returns question?
Jose: And "Ice Cream Sammich"?
Sarah: We do not have that device or kow about that device
Sarah: Would you mind holding for a moment while I check that information?
Jose: Sure
Sarah: Thanks for holding'
Sarah: We do not have these devices at this time you would be able to get a device that is online or check back to see when we get the devices.
Jose: So Ice Cream Sammich, is that a new phone? Or an app? I read it can unlock my phone with my face. Does that Razr have that?
Sarah: You would be able to see in the mart if you have a smart phone.
Jose: Yeah I have a smart phone, I have the original Droid. So Ice Cream Sammich is an app I can download?
Jose: I just tried opening the market and my phone crashed. It's rebooting. I hate my phone.
Sarah: Would you mind holding for a moment while I check that information?
Jose: No problem
Sarah: Thanks
Sarah: Thanks for holding.
Jose: Any word?
Sarah: No we are unsure of that that may be
Jose: So no information on the Galaxy Nexus or Ice Cream Sammich?
Jose: So what's the return policy on phones?
Sarah: 14 days to return the device.
Jose: Hmm, so what if I buy the Razr and the Nexus isn't out in 14 days? Can you guarantee it will be out before then?
Sarah: No I am not assure uyou that.
Jose: What about by Christmas? My wife said this phone was going to be my Christmas present. If it doesn't come out by then, I won't have anything to look forward to for the holidays.
Sarah: It may come by then but I can not guarantee you that
Jose: Ok, guess I'll keep checking back.
Jose: And making calls from a pay phone
Jose: Don't even remember how to use one.
Sarah: I am sorry do you have any other questions I would be able to assist you with? Would you like to get teh droid devices?
Jose: Do you know how much it costs to make a local call from a pay phone?
Jose: Yes! I would like a droid device, the Samsung Galaxy Nexus
Sarah: I am referring to the Droid Razor?
Jose: Oh. Do you have the original Razr?
Jose: Not the new one, I really like the old one.
Sarah: Nop
Sarah: No we do not
Jose: Does the new Razr unlock with my face?
Sarah: i do not understand
Jose: Yeah, I saw a video. The Nexus unlocks the phone when I put my face to the screen.
Sarah: i am not sure if you get the device you would be able to see.
Jose: When can I get it?
Sarah: You can order now if you would like.
Jose: I can order the Nexus now?
Sarah: We do not have that device.
Jose: You just said I could order it.
Sarah: We do have the Razr.
Jose: What about the Nexus?
Sarah: We do not have this device.
Jose: Bummer, do you know when?
Sarah: Do you have any other questions I would be able to assist you with, You would be able to sign up for email updates as to when teh device may come out.
Sarah: If you would like I would be able to send you a link.
Jose: Where can I sign up?
Sarah: I will send you a link.
Jose: Ok, thanks
You.... too nice??? hahaha. nonono, I'm only kidding, just needed another post.
ilikemoneygreen
Silver Member
You may have won today, but not tomorrow. :biggrin:
Days not over yet... but yeah, your right, I've made it this far, I'm not going to let up! haha
I think I'm going to give VZW chat a shot tomorrow. Maybe try to call too.
ilikemoneygreen
Silver Member
I'll do it now if someone shows me where. I dont know where this really happens at. And wow, only 60, you also let up... I still have a chance to still win for the day.
I'll do it now if someone shows me where. I dont know where this really happens at. And wow, only 60, you also let up... I still have a chance to still win for the day.
I think the easiest way to get to it is to start the process of upgrading your device and it will an option in the top right corner of the page.
It's weird, I can't seem to get the option to come up now... it's like they don't give you the option until they think you are getting frustrated and ready to quit picking out a new device.
ilikemoneygreen
Silver Member
I serfed the site and the question area without any luck. and also ehehemmmm View attachment 42992
You should check back to some of your posts.... I may have replied to some... also, wait until it updates, because I should have taken the lead back. Any reason why I can't get people's "recent posts" list to refresh?
They might help you find the chat in here: http://www.droidforums.net/forum/ga...185017-verizon-trollin-aka-waiting-nexus.html
ilikemoneygreen
Silver Member
Thank you for that link good sir.
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