Here's my chat, for what it's worth:
I thought she was trying to be helpful. She didn't know much about the phone, as per usual... ("I like the Rezound better because it has a better camera"), but it was somewhat helpful. Nothing new in terms of information though.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Edvonecia'
Edvonecia: Hello. Thank you for visiting our chat service. May I help you with your order today?
Edvonecia: I haven't heard from you in a while. Would you like to continue chatting?
You: yes
You: hello
You: i believe i am eligible for an upgrade
Edvonecia: I'd be happy to assist you.
You: i wanted to know what the latest smartphones are
You: and which ones are the best
You: i would like an android device
Edvonecia: Great and the latest one is the Rezound then the Razr, then the IPhone 4s which are all considered to be the best we have out now.
You: are there any phones that will be soon released that i might consider waiting for?
Edvonecia: They Galaxy Nexus would you the link for updates?
You: Ooh
You: i think i've heard of that phone
You: is that the one with the latest android software?
Edvonecia: Okay
Edvonecia: Yes with the lastest android software.
You: i c. and do you know how long i would need to wait? my current phone is dying on me
Edvonecia: We don't have a exact release date but I think it may come out in December.
Edvonecia: Click here for Galaxy Nexus
You: Okay I signed up
You: but really, i don't think my phone will last another whole month
Edvonecia: Okay did you want to upgrade today?
You: should i get the rezound or do you think a couple weeks will be enough time to wait for the nexus, in your best guess?
Edvonecia: I like the Rezound better because it has the better camera than the Nexus (I checked on google)
You: well, if the nexus will release in the next couple of weeks, i can wait, but if it will be another whole month or longer, im not sure i can wait. is the nexus likely to be released in the early part of december, or later?
Edvonecia: I would think in the middle or closer to Christmas time, is your phone still under the 1yr warranty?
You: haha. no i have the original droid that i bought when it was release a couple years ago
You: will there be a pre-order for the nexus, or will it just arrive in stores
Edvonecia: Oh okay there should be a pre-order since a lot of customers have been asking for it.
You: is it likely that the pre-order will be open sometime in the next week?
Edvonecia: I really doubt it but I think it should probably be in the second or week of December though.
You: (by the way, thanks for answering all my questions)
You: i just googled and it says that rumors are december 8th for the release of the nexus...
You: do you think that might be the date?
Edvonecia: Yes that's might be the date and no problem and I think that phone has face recognition, (google) (I think)
You: interesting. so if its releasing on the 8th, shouldn't the pre-orders happen at least a week before that? so...maybe thursday?
Edvonecia: Maybe but I don't want to get your hopes up because we haven't got any information about any pre-orders yet.
You: okay
You: i understand
You: thanks for your help
Edvonecia: My pleasure what else can I help you with today?
You: that's it
You: thank you
Edvonecia: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!