Why is it that refurbs are always terrible?

Discussion in 'General Discussions' started by VideoGameMatt, Sep 5, 2010.

  1. xmguy

    xmguy Active Member

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    FRU's are junk for the most part. I've only had 1 Bad FRU so far. But back when had MANY MANY BAD FRU Phones.
     
  2. VideoGameMatt

    VideoGameMatt Member

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    Id gladly take a refurb if it was truly "like new" i'm gonna be calling verizon tomorrow to try to get another one sent to me and i hope i get a good one like my friend did. He is on his second refurb but the first refurb he got ended up getting glitch-ed too much by 2.2 and now his current replacement is perfectly fine. In fact i think i would rather have a refurbished droid more than a new droid 2. I just like sapphire too much :) and plus i've heard too many bad things about contact integration with blur.
     
  3. xmguy

    xmguy Active Member

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    I agree. I'd rather have a NEW Droid 1 vs a Droid 2 anyday.
     
  4. NYC

    NYC New Member

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    Another replacement arrived today and the space bar key is falling off in addition the bronze piece on the bottom of the battery looks like its about to fall off also. Come on Verizon. Their sending me another "Like New" phone. They were trying to convince me to use my new every two but I refused.
     
  5. ashenfang

    ashenfang Member

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    I'm in the same boat. Verizon sent my wife and I "like new" droids last week. One of them had dead pixels on the screen and the other acted like the capacitive touch screen wasn't calibrated. I called them back and told them they were junk. They offered to send two more. Well....they came today and guess what? Out of the box,they both have a very loose screen. With very little touch you can get it to slide open without any effort. When closed, you can rotate the bottom corners.

    You can tell these are the phones that people brought back for other problems or because they didn't want them. They both still have the plastic backing on the back of the screen, each showing signs of continued use. The last rep I talked to told me that D1's aren't made anymore. When someone brings in a "bad" phone for whatever reason, they send them to Motorola where they are wiped and checked out. They then get recycled back into Verizon's "like new" circulation. Both Motorola and Verizon must have very low standards for "new condition"
     
  6. AzJazz

    AzJazz Member

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    "Why is it that refurbs are always terrible?"

    Well, mainly because they're not. :)

    I purchase quite a bit of refurbished stuff because you can save a LOT of money (I just received my new refurb Logitech Mouse for $23 yesterday including shipping - List price: $79.99).

    I like the concept behind refurbished items: Usually, you get the exact same warranty as a new item, and you have the added bonus that every refurb item has actually been tested to ensure it works properly.

    You might be surprised, but most small-item consumer electronics these days aren't tested at all prior to shipment - not even powered on. The companies set up their manufacturing facilities to have less than a XYZ% (say, 5%) failure rate during production, and
    then they randomly test a small percentage of the products before they go out the door. If their small random sampling starts showing a significantly higher failure rate than XYZ%, they may stop production to address the problem and find out what has gone wrong.

    Me? I've never had a refurb item go bad on me. In fact, a few refurb items were being used while I entered this posting, and some are over 5 years old now.

    Cheers!

    AzJazz
     
    #30 AzJazz, Sep 9, 2010
    Last edited: Sep 9, 2010
  7. Detonation

    Detonation Member

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    I will agree that refurbished items are usually a good deal. However its quite clear that Verizon is not testing everything to ensure proper functionality. Their replacements are more like "reused" phones rather than "refurbished" phones.
     
  8. VideoGameMatt

    VideoGameMatt Member

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    clearly you've never had a refurbished phone through verizon. Refurbished usually means "returned item that has been tested, given a new casing and being sold at a lower price", that is what a real refurbished item is. Verizon's definition is..... "If it powers on send it out". Heck most refurbished items are actually new items that people have returned so the store sends it back to the manufacturer who then does a battery of tests and replaces whats needed and makes it like new again. But all verizon cares about is "Honoring" the warranty and it doesn't matter to them if the item is truly fixed. Trust me i've had enough refurbished cell phones of different kinds to know that when it comes to being refurbished for a phone it doesn't mean its fixed.
     
  9. haythem1992

    haythem1992 Member

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    Not always because I got a refurb droid a couple months ago and the bezel and around the usb slot had gouges, from where it was dropped, that were painted over, and there was a sticker over the old esn and stuff with the new esn. There was even dust in the cracks. I am pretty sure they painted it, slapped a sticker on it, and shipped it off. I was to lazy to complain though so I kept it, and its still kicking, suprisingly.
     
  10. xmguy

    xmguy Active Member

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    Even though this is going back. One of my FRU LG Voyagers a few years back had LOADS of dust under the screen. 2 of the Voyagers didn't work right. Screen damaged. keyboard backlight dead. Tested yea right.
     
  11. ricks

    ricks Member

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    Just got my second certified like crap replacement and this one has bad hinges. It grinds when you open and close it and it sticks. They are sending me another one tomorrow. They offered me a Droid 2 and I declined it. I dont think I like the color.
     
  12. bendystrawboy

    bendystrawboy Member

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    my refurb droid is perfect..i was going to rush and get a fascinate but i think i may wait a bit for any rumored new phones in the pipeline.
     
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