So I'm just wondering, is the refurb process better than it use to be, or are you still lucky if you don't get junk? I'm just wondering because I just called Verizon and am having my refurb that I have had for a week replaced again, and I'm just wondering if I should expect to have to continue this process. My original Droid worked flawlessly for a year, and then the screen digitizer decided it had had enough. This replacement has a bad headphone jack, the keyboard sometimes takes a hard press to get the right shift key or the D-pad to work, and the bluetooth radio seems really weak, as in it will start to crackle if I separate the phone and headset by more than 3-4 feet. Should I expect more of the same, or do I have a good possibility of getting a phone in good working condition?