Verizon Found A Sneaky New Way To Make Cell Phone Customers Pay More

Discussion in 'Verizon Wireless' started by roach, Jan 22, 2015.

  1. roach

    roach Member

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    The edge program sucks and thats putting it mildly,my wife went down with my son & daughter to check out the phones because there contract was getting close to the two years.

    A salesman told her you could save alot of money with this new edge program that just came out and you would not have to wait 2 years again for a new phone at that time my kids were screaming please mom oh please lets get that.

    She caved in all 4 phones and for being such a great customer we are giving you three LG tablets,WOW.

    I was paying an extra $30.00 a month plus data on the tablets,we got scammed.

    A year has now passed and I paid 2 phones off with two to go,and also brought all my paperwork to an attorney to see if I have any recourse,I was tired of getting beat up by verizion and taken advantage off.

    As soon as I pay them off verizion I will look for another carrier, they got alot of my hard earned money.

    I was suprised no one else has figured there little scam but I did find one here below.


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    Verizon has found a subtle way to alter one of its core rate plans which will result in customers paying more.

    It's a change that new customers may not even notice that's small enough that existing subscribers may ignore it when it comes time to renew their plan. Still, it's yet another example of the old way of doing business in the mobile phone industry which category leaders Verizon and AT&T (NYSE: T ) seem eager to cling to while upstarts T-Mobile (NYSE: TMUS ) and Sprint (NYSE: S ) look to shake things up.

    What is Verizon doing?
    Verizon's Edge program allows customers to pay for a phone on an installment plan then trade it in for a new device with no penalties and without paying it off before the installment period is up. Previously the plan involved 20 monthly installment payments and customers could upgrade after 12 months.

    Now the Verizon website shows that Edge splits the payments over 24 months, with the no-charge upgrade not being available until 18 months. That not only means peo
    ple will have to wait longer for a new phone, but they will have paid a higher percentage of their old one off before being allowed to trade it in.

    Let's look at the Apple iPhone 6, which Verizon sells for $649.99 before any subsidies or deals. Under the old version of Edge a customer would agree to make 20 payments of $32.49, but could upgrade after making 12 payments totaling $389.99 Under the new plan someone would be obligated to make 24 payments of $27.08 and would not be allowed to upgrade until they have made 18 payments totaling $487.49.

    That's six extra months and $97.50 in extra payments, plus, you still have to surrender a phone which is mostly paid off that Verizon can turn around and sell as refurbished. Considering that Gazelle.com will, as of 10/21, pay $225 for a "good" condition 16GB iPhone 5S, the customer would be better off making the last six payments ($162.48) and selling his or her old phone to help defray the cost of a new phone.

    The math will vary from model to model, and resale rates will as well (you can likely beat the Gazelle rate selling on eBay), but the clear result is that customers joining or renewing on Edge will be signing up for a more expensive, less convenient program.

    Verizon Found A Sneaky New Way To Make Cell Phone Customers Pay More VZ