Unable to Access Samsung Pass after N960USQ1ARL1 Update.

Discussion in 'Samsung Galaxy Note 9 Forum' started by hammerhead13, Jan 9, 2019.

  1. hammerhead13

    hammerhead13 Gold Member

    Joined:
    Jan 25, 2010
    Messages:
    1,359
    Likes Received:
    582
    Trophy Points:
    268
    Location:
    Florida
    Ratings:
    +672
    Current Phone Model:
    Samsung Galaxy Note9 (512GB)
    I am unable to go to Samsung Pass to make any changes after the N960USQ1ARL1 Update I did on 1/8/2019 @ 9:09PM EST. I had no Issues Prior. I get a Pop Up "Your phone has been rooted. Samsung Pass can not be used on rooted Phones for security reasons." I NEVER Rooted this Phone. Under Phone Status it shows "Official". I have a Note 9 SM-N960U from Verizon Wireless. Has anyone else have this happen?
     
  2. Sajo

    Sajo Diamond Member

    Top Poster Of Month

    Joined:
    Jan 25, 2013
    Messages:
    14,695
    Likes Received:
    11,997
    Trophy Points:
    2,463
    Location:
    Tennessee
    Ratings:
    +12,554
    Current Phone Model:
    Moto Z4
    365 views and no responses? My, how times have changed. Hopefully someone, another Samsung owner, has something to contribute.

    Sent from my Moto Z (2) using Tapatalk
     
    #2 Sajo, Jan 9, 2019
    Last edited: Jan 10, 2019
    • Like Like x 1
  3. hammerhead13

    hammerhead13 Gold Member

    Joined:
    Jan 25, 2010
    Messages:
    1,359
    Likes Received:
    582
    Trophy Points:
    268
    Location:
    Florida
    Ratings:
    +672
    Current Phone Model:
    Samsung Galaxy Note9 (512GB)
    After this took out S-Health too, I gave up. No help could not resolve the issue so I backed up my device and did an FDR. After the Wipe my Note 9 is working normally. Other than the Samsung+ App still thinking my phone is a Note8 its working perfect.
     
    • Like Like x 1
  4. TisMyDroid

    TisMyDroid Super Moderator
    Staff Member

    Joined:
    Feb 16, 2011
    Messages:
    7,389
    Likes Received:
    3,146
    Trophy Points:
    578
    Location:
    Central New York
    Ratings:
    +3,452
    Current Phone Model:
    Samsung Note 3
    Wow, that's is very odd. Hardly anyone roots their phones anymore. My only suggestion would have been to do exactly what you did; an fdr. Hopefully the next update will recognize your phone as a N9 again.

    Sent from my SM-N950U using Tapatalk
     
    • Like Like x 1