OK, so yeah, this is fun. Ugh. I have tried starting the old phone sans SD card, asks for encryption code, sans SD and SIM, same. It's completely locked up. I've tried all of the soft keys, can't get out of that screen. So I therefore can't retrieve that number you need. Next? I can get the IMEI HEX, if that helps. That because it's the only freaking number imprinted on my old phone outside of model. I may still have the old box, if the numbers on that would be helpful?