SD card encrypted, cannot retrieve

Discussion in 'Droid RAZR' started by beyondreprieve, May 5, 2012.

  1. FoxKat

    FoxKat Administrator
    Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,795
    Likes Received:
    4,750
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,285
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Sally, sorry - I didn't mean to soil your shoes, but I didn't want him to kill any chances of recovery until we're 100% sure there was no alternatives. Encryption can be a very good thing, even a matter of national security, but if encryption fails, so goes all the data you were trying to protect. In the OP's case, I am hoping he moved the media data from the internal SD card to the external one prior to sending in the phone, otherwise this is an effort in futility.

    I've read posts on other threads and other forums and there have been no successes that I can see, but I am not one to give up so easily.
     
  2. SallyC

    SallyC Senior Member

    Joined:
    Dec 1, 2011
    Messages:
    1,247
    Likes Received:
    102
    Trophy Points:
    63
    Location:
    Michigan
    Ratings:
    +103
    Great work, FoxKat! I think the data was on the SD, not internal, memory. Although you may have had communication I don't know about because I don't know anything about baby photos.

    It's unbelievable to me that the encryption of the SD card is tied to the ESN of the phone - unless that's very clear when you do the encryption. Not having done it, I guess I can't say. But I would consider that a pretty critical piece of info! And it would also seem critical to have a way to access the data if the phone died without having to go through all you did with tech support. Who would have guessed?
    No worries about my shoes - I'm here to help, same as you. So whatever gets beyondreprieve access to his/her SD card is fantastic. As Malcolm X said, "I'm for truth, no matter who tells it." :icon_ lala:
     
  3. FoxKat

    FoxKat Administrator
    Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,795
    Likes Received:
    4,750
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,285
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Yeah, I think the data was on the SD-Ext too if the OP was aware that media data is normally saved on the internal SD.

    As for the baby photos, that was me "embellishing" and playing on his emotions to get him to go the extra mile for my pleas.
     
  4. beyondreprieve

    beyondreprieve New Member

    Joined:
    Nov 15, 2011
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    The Great U S of A
    Ratings:
    +0
    That makes sense FoxKat. I'll hold off for your advise. I really appreciate all of your help on this matter. I have the most precious photos and videos of my 4 yr old son. It's heartbreaking to potentially lose all of them. Some videos are original songs he composed which are irreplaceable. Being a single mom, he's my life, to say the least.

    Thank you all for your help and suggestions.
     
  5. FoxKat

    FoxKat Administrator
    Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,795
    Likes Received:
    4,750
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,285
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    I have a 9-year old boy and I know what you're feeling right now.

    I'll do everything humanly possible to help you retrieve those previous moments on time. Please take a moment during the day tomorrow to call *611 and see if the rep can pull down the ESN for the previous phone and get it and your current ESN to me on PM (private message). If there is any way to unlock those pics and videos, I'll find it.



    Sent from my DROID RAZR using Tapatalk with speech to text translation. Please excuse any minor grammatical/punctuation/spelling errors.
     
  6. SallyC

    SallyC Senior Member

    Joined:
    Dec 1, 2011
    Messages:
    1,247
    Likes Received:
    102
    Trophy Points:
    63
    Location:
    Michigan
    Ratings:
    +103
    Yeah, we have a 8 1/2 year old grandson who used to break out in spontaneous songs when he was 3-4. He'd usually do this while we were driving somewhere. They would detail exactly what he was thinking about or felt at the moment and were awesome. I have some on video (holding the camera over my shoulder, pointing back at his car seat!) that we still talk about! I'd hate to lose those.

    May the Force be with you, FoxKat!:icon_ banana:DancingNexusdancedroid
     
  7. Trash Can

    Trash Can Active Member

    Joined:
    Jun 25, 2010
    Messages:
    339
    Likes Received:
    25
    Trophy Points:
    28
    Location:
    Las Vegas, NV
    Ratings:
    +25
    Two days ago, you could have said "May the 4th be with you." Sorry, saw that on FaceBook and thought it was pretty funny.

    Getting back on topic, there's got to be a better way for Moto to encrypt this stuff. I mean, it really works, but almost too well. Good luck!
     
  8. FoxKat

    FoxKat Administrator
    Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,795
    Likes Received:
    4,750
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,285
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    More potentially helpful information...

    1. Anything on the SD card prior to enabling SD encryption remains unencrypted.

    2. All items saved from the device to the card are encrypted, however, items transferred to the card via USB (device in storage mode and connected to a PC) are not encrypted.

    3. Turning SD card encryption off leaves encrypted information as is (still encrypted), but nothing is encrypted from that point forward. Device apps can still read the previously encrypted content.

    This is direct from a Motorola manifest.
    This means that the encryption process is deep-rooted in the phone's operating system since even when the encryption is later turned off, apps can still read the encrypted data. The fact that encrypted data is not actually unencrypted when encryption is turned off means we do need the phone to read that data no matter what (unless there is an app that can be run either on a phone or on a PC while running the phone clone.

    This means, if the card can be read by a USB or internal SD Card reader, you may be able to retrieve any of the data that was saved to the card prior to encryption. It also means that if we can get the card recognized by the phone, the files must be transferred via USB to the computer since they remain encrypted if they were encrypted originally.


    If you could describe to me exactly what you see when you insert the SD Card, it would be potentially very helpful.
     
  9. SallyC

    SallyC Senior Member

    Joined:
    Dec 1, 2011
    Messages:
    1,247
    Likes Received:
    102
    Trophy Points:
    63
    Location:
    Michigan
    Ratings:
    +103
    FoxKat, since she said she still has access to the old phone, why can't she just turn back on encryption and transfer the files via USB to her pc? I know she had to reset the phone, but that doesn't change the ESN does it? And if the encryption is based on the ESN...?

    I admit to total ignorance about this so I don't think I actually thought of a solution you didn't :)ohmy:), I'm just trying to understand why that won't work.
     
  10. FoxKat

    FoxKat Administrator
    Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,795
    Likes Received:
    4,750
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,285
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Wow sally, I totally glazed right over that. I did read that she tried to install the card and that it told her she needed to format it, but I completely missed the fact that she still has access to the old phone. You are correct, the ESN is hard-coded into the phone, a unique identifier that is essentially the same as a manufacturer's serial number - not much different than the VIN on your car. Yes, if she turns on encryption and inserts the old card, 1 would expect it that should work fine.

    I'll confirm that fact and see if I can get instructions on how to make this work.

    In the meantime, if the op will reply to tell if that she still has access to the old phone, that will certainly play a big part in this.

    Sent from my DROID RAZR using Tapatalk with speech to text translation. Please excuse any minor grammatical/punctuation/spelling errors.
     
  11. beyondreprieve

    beyondreprieve New Member

    Joined:
    Nov 15, 2011
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    The Great U S of A
    Ratings:
    +0
    OK, so here's the update... I tried once again putting the SD in my old phone. It didn't work before, just asked that I format. This time though it asked for my password immediately to decrypt. Now, of course I was excited, but then it wouldn't accept my password. I then tried every single password I've ever used, or would use, to no avail. This is good and bad, of course. If I can decrypt it, it's saved, but what in the world do I do about a phantom password?

    Thank you FoxKat for all your extensive research and care. I appreciate it beyond words. I feel bad this changes the research though, and makes the prior seem fruitless. I wholeheartedly agree this is a major flaw with Motorola. The latter issue being the most ridiculous.

    So any help on my new situation?
     
  12. FoxKat

    FoxKat Administrator
    Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,795
    Likes Received:
    4,750
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,285
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Like you said, this is good and bad. Let's just hope the good outweighs the bad and we end up with you getting access to those precious moments in time. As far as making the prior research fruitless, nothing could be further from true. We all learn every day here and even if the information doesn't succeed in resolving your issues, it may point us in the right direction for another member's issues. We're all about helping anybody and everybody we can.

    First, please press the menu button (bottom left), then choose Settings, then select About Phone, and then Status, and look for MEID in that menu. It should be a rather long number. Please copy that number down and post it to me in a Private Message. Then do the same with the new phone.

    So when you inserted the card, had you already set up password access to the phone as you had before? If not, go back and remove the card, then setup a lock screen with the original password, just like it was before you reset the phone. Then reboot the phone. You can either press and hold the Power button and then select Power off phone. Once powered off, press and hold the Power button and wait for the red Motorola logo. There is an alternative that is faster. You can press and hold Power and Volume Down for 10 seconds or more, and it will shut down and restart automatically.

    Once booted up completely, activate the phone the way you normally would, press the Power button, then enter your lock screen password. Once you are in the phone, and at the home page, insert your SD Card and keep your fingers crossed. If it asks you for a password, enter the one you are MOST SURE is correct. Please be careful not to try too many different passwords, since the phone has a sort of "self-destruct" feature built into the encryption and if you enter the wrong password too many times (nobody knows how many is too many, but I would say keep it under 5), it will wipe the card!!

    PLEASE report back with GOOD NEWS!! Good luck! :biggrin:

    If you have no success, keep the faith. I am still going to press Motorola for a solution.
     
Search tags for this page

android encrypt sd card

,
android sd card encryption
,
decrypt sd card android
,

encrypted sd card android

,

encrypt sd card android

,
how to decrypt sd card on android
,

how to encrypt sd card android

,

sd card encryption android

,
sd card encryption password
,
what does sd card encryption mean