Samsung sued for lack of updates

[xeene]

It's our online habits. My dad had coin miner malware installed on his phone that was overheating his phone because he clicked on app thought was going to remove a virus.

 

[me just sayin]

It's our online habits. My dad had coin miner malware installed on his phone that was overheating his phone because he clicked on app thought was going to remove a virus.

as I tell users in the computer help forums, in the end, it is you the user who is responsible. It is that mouse click that will get you in trouble because by clicking, you are allowing it to bypass your security. the same goes with smartphones. so we are in agreement here.

as far as that coin miner malware, we are going to see more of that.

 

[Sajo]

As the "family IT guy" I tell them all to not click any pop-up or message that you didn't intentionally cause. If you don't know....call me before clicking. Some times it has saved a lot of heartache, and sometimes it was too late...FDR, re-image from a good image, re-load software, etc. Damn hackers and spammers.

Edit: Either my keyboard has gone crazy tonight or I have just completely forgotten how to type a post from a phone?

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[lloydstrans]

I just don't understand this premise.... They aren't required to update the phones at all..... Ford and GM don't issue free updates when they create a better more efficient engine.... These phone providers do this as a courtesy.... If we start pushing and getting greedy or feeling entitled they are going to stop them altogether.. I am thankful for what I get out of my devices.

The cure is to charge a fee for an update. Listen to the entitled people pitch a fit, then make them free again. All the spoiled people thus will be happy again. Nothing like putting a monetary value on a service to let people see the value of that service.

 

[Miller6386]

The cure is to charge a fee for an update. Listen to the entitled people pitch a fit, then make them free again. All the spoiled people thus will be happy again. Nothing like putting a monetary value on a service to let people see the value of that service.

The issue with that from a corporate view is it will turn into a PR nightmare... On top of that I feel more so it' the carriers in recent years that have delayed timely updates. I think a better solution is for Samsung or one of the other larger companies to step up like Apple and say they will DIRECTLY push updates to their devices.

I'm sure that Samsung and others already charge us I fee for continued support. It becomes part of their over head costs which is factored into device costs. I'm not saying we are owed them due to this but Samsung isn't losing money by continuing support for our devices.

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[me just sayin]

with as expensive as the phones are, I would not like any fees. My note 8 costed 1046 bucks with tax and according to reports, it only cost 369 to make.

The Real Production Costs of Smartphones

 

[pc747]

Are they required to update phones, no. But if you are going to lock down the phone then update it or allow users to be able to get updates from a dev.

But I'll say this, if they want to price their phones like Apple then they can update their phones like Apple. People are asking for support and to not be dropped off at the door step after they purchase their phones.

This and Touchwiz is why I can not own a Samsung phone.




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[Miller6386]

with as expensive as the phones are, I would not like any fees. My note 8 costed 1046 bucks with tax and according to reports, it only cost 369 to make.

The Real Production Costs of Smartphones

That may be what it costs Samsung but the carrier is going to mark it up also.

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[me just sayin]

That may be what it costs Samsung but the carrier is going to mark it up also.

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the carrier may but Samsung also sells it for similar prices.

 

[Miller6386]

I'm at a point I don't expect anything from anyone or anything. I appreciate what I do have and get.

I feel Samsung does a fair enough job keeping devices up to date. My gripe is when the carriers get ahold and add to it... On my last FDR AT&T had added 5 games in total... 2 of which actually downloaded and installed 30 hours later without warning or permission.

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[me just sayin]

Might be time to bypass the carriers.

 

[Miller6386]

The game downloads used to be allowed by a system app called DT Ignite... however that's not the case now...

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[me just sayin]

you really have to watch what you install these days because you never know what may install with it.

 

[xeene]

Our past few phones we skipped carrier and bought unlocked phones. No bloatware and very timely updates. The carrier apps that we wanted, we installed from play store.

 

[Miller6386]

Our past few phones we skipped carrier and bought unlocked phones. No bloatware and very timely updates. The carrier apps that we wanted, we installed from play store.

I've been curious how this works.... I've always worried about service and carrier specific features like advanced messaging.....

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