this might be a little on the blunt side so sorry about that. but these are some good guidelines for going into the store.
1. Know your phone number. it sounds really dumb i have to say this, but i swear to god i hear "i dont know, i dont call myself" 5x a day. Dont be one of those jackwagons.
2. The guy behind the counter is not the reason your having phone issues. He is there to help you, but if your a total d*ck to him, chances are his goal will shift from helping you, to getting you to leave.
3. if you broke your phone, or got it wet fess up to it. there was a girl the other day with a incred 2 that wasnt charging. i take off the back and there is litterally standing water on both the battery and back. she swore it didnt get wet.
4. Be nice. The nicer you are, the better help your going to recieve.
5. Were people too. And were not all the same. some of us have more patients then others.
6. We provide SERVICE to your phone. If your phone is messing up thats between you and the manufacture(s), not you and vzw. we can send you a referb. if you dont want a referb call the manufacture
7. if your droid x's keyboard now dissapears from your screen when you hit the space bar, again thats not vzw's fault. sorry moto didnt test honeycomb like they should have. we dont control updates to phones.
8. if you call into cust service and they tell you to go into the store for a credit, make the cust service rep issue the credit. stores get in trouble for issueing credits, thus for they will more then likely tell you to call cust service back, wasting your time.
9. dont lie. chances are we will catch you in that lie, then your credibility is shot, and we think your full of crap.
10. Sprint is cheaper. there i said it, and i agree with it. however, sprint offers you about 1/2 the 3g service and there 4g is often times like 3g speeds. if you want to pay for a network that doesnt work go right ahead. our network works, and it costs more to maintain it, so you can make that call when you need to.
11. if you or your kid is without a phone for a day or two, its not the end of the world. we dont have phones we can replace onhand, so we have to ship it to you. believe it or not for the first 8,000 years (give or take) that humans have been on this planet, no one had a cell phone. you wont die, nor will your kid without a phone for a day or two. deal with it
this is my current rant. hopefully you guys will look at it through the eyes of someone that works at vzw. imagine it was your job, and you had to deal with things that are, more often then not, not your fault.
p.s i cant spell
1. Know your phone number. it sounds really dumb i have to say this, but i swear to god i hear "i dont know, i dont call myself" 5x a day. Dont be one of those jackwagons.
2. The guy behind the counter is not the reason your having phone issues. He is there to help you, but if your a total d*ck to him, chances are his goal will shift from helping you, to getting you to leave.
3. if you broke your phone, or got it wet fess up to it. there was a girl the other day with a incred 2 that wasnt charging. i take off the back and there is litterally standing water on both the battery and back. she swore it didnt get wet.
4. Be nice. The nicer you are, the better help your going to recieve.
5. Were people too. And were not all the same. some of us have more patients then others.
6. We provide SERVICE to your phone. If your phone is messing up thats between you and the manufacture(s), not you and vzw. we can send you a referb. if you dont want a referb call the manufacture
7. if your droid x's keyboard now dissapears from your screen when you hit the space bar, again thats not vzw's fault. sorry moto didnt test honeycomb like they should have. we dont control updates to phones.
8. if you call into cust service and they tell you to go into the store for a credit, make the cust service rep issue the credit. stores get in trouble for issueing credits, thus for they will more then likely tell you to call cust service back, wasting your time.
9. dont lie. chances are we will catch you in that lie, then your credibility is shot, and we think your full of crap.
10. Sprint is cheaper. there i said it, and i agree with it. however, sprint offers you about 1/2 the 3g service and there 4g is often times like 3g speeds. if you want to pay for a network that doesnt work go right ahead. our network works, and it costs more to maintain it, so you can make that call when you need to.
11. if you or your kid is without a phone for a day or two, its not the end of the world. we dont have phones we can replace onhand, so we have to ship it to you. believe it or not for the first 8,000 years (give or take) that humans have been on this planet, no one had a cell phone. you wont die, nor will your kid without a phone for a day or two. deal with it
this is my current rant. hopefully you guys will look at it through the eyes of someone that works at vzw. imagine it was your job, and you had to deal with things that are, more often then not, not your fault.
p.s i cant spell
(or we just call in and get what we want! lol)
