well hopefully someone can help me out if know i'll have to exchange it. i received my xoom today. tried to activate it and it wouldnt activate so i called customer care and the lady had me try and activate it again. then she told me to turn the device off and power it on holding the power button, vol +/- keys. well it attempted to boot back up but its stuck at the red m logo and says starting fastboot protocol support. and i cant turn it off or anything.