Motorola Droid Broke / Warranty Questions

Discussion in 'Android General Discussions' started by Scoobz, Apr 4, 2011.

  1. Scoobz

    Scoobz Member

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    Need cell phone advice regarding warranties and what not.

    I have had a Motorola Droid since November of 09. I can upgrade in July. I can actually use an upgrade on a family plan if need be but the phones I want won't be out till early, mid summer (Bionic) so I would really like to avoid that.

    BUT

    My Motorola Droid took a spill today. Nothing cracked, but the screen doesn't work. The soft touch buttons light up, and based on memorization of where certain things are on the screen I can still tell it works based on the feedback vibration when I unlock the phone. Just the screen doesn't turn on. I have insurance, called and talked to a guy on the phone. Here's where the situation gets murky.

    I have two choices apparently. Use my insurance policy thing but that has like a 90 dollar deductible. Not bad but its more then the 50 I've paid before. But the guy on the phone went on to say it could be covered under my extended warranty. He had me check the battery, no water damage. The keyboard is fine. No cracks on the screen. He said that shows no sign of user abuse (he knows I dropped it). He went on to say he will overnight me a new phone and I will have to send back the old one. They will check my phone and make sure there is no user abuse. Great..... then I realized... my phone is rooted. That voids the warranty. He was telling me that if they find user abuse I get charged 300 dollars for the new phone? I don't even have the choice to say "No thanks, here's your new phone back I'll take my broken one back." I actually think he sent the phone. I should probably get it tomorrow, but I am afraid to send my phone in.. Maybe just send them back the new phone if you guys tell me they will discover my root.

    With the screen broken do you think I am at risk with the phone being rooted? Will they discover that since they can't see the screen? When I get the phone on Monday should I call them and say " Whoops, my old phone started working! I don't need that phone anymore!" and then find a different route? Or do you think I will be cool?
     
  2. aristoid

    aristoid Member

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  3. Droid DOES!!

    Droid DOES!! What iDoesn't
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    It would be kinda hard to tell if you're at the bootloader with no display.
    OP, you should refuse the warranty shipment and just file an insurance claim. $90 is cheaper than $300.

    This thread has been Thunder struck!!
     
  4. aristoid

    aristoid Member

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    Point taken, I stand corrected.

    I seemed to remember posts earlier about SBF'ing a phone whose screen didn't work. It seems I misremembered.

    And yes, paying insurance is much cheaper than paying a 'damaged phone' fee!!
     
  5. Scoobz

    Scoobz Member

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    I received the package today and if I had been home I would have just refused the package but my roommate signed for it.

    Do you think if I just send the new phone back instead of my damaged phone it will be like nothing happened? There'd be no damaged phone for them to even consider charging me for, correct? If I drop that in the mail today could I then call the insurance claim place this evening or should I give the package a week or so?
     
  6. guidot

    guidot Developer Relations
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    OG Droid right?

    I think that if you pulled the battery then held dpad up+power you would be able to tell you were in the bootloader just by checking RSDLite.

    But hey that's just me.

    Sent from my Droid using Tapatalk
     
  7. Scoobz

    Scoobz Member

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    I've always been one to just follow online guides to get my root. Is RSDLite an app that runs on my PC and if I have my phone plugged in via USB it can read it? From there what order would I hit buttons?


    Or if that doesn't work my question from two posts up still stands.


    Thanks for the help guys.
     
  8. Scoobz

    Scoobz Member

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    bumpity bump bump


    Any help would be appreciated on using the RSDLite and getting it back to factory default if that is possible. OG Droid
     
  9. jaxenroth

    jaxenroth New Member

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    Just send it back rooted and broken. They are not going to replace the LCD and power up your phone to check for root. They will trouble shoot your phone, do the repair, replace cosmetic blemishes, wipe data reinstall os and send that phone back out as a replacement. If they ever question you about root( which they never will) play dumb, say you got an ota message from vzw and you followed the message instructions. Done. Gotta be slick.

    Sent from my DROIDX using DroidForums
     
  10. abn75

    abn75 Guest

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    And its no wonder they are doing all they can to keep us from rooting the phones. Be honest OP refuse the warranty replacement and pay the insurance fee. You rooted and knowingly voided your warranty.

    Sent from my DX running. DS V4.2
     
  11. guidot

    guidot Developer Relations
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    Hint, hint.

    Look in the Droid Labs section.

    Sent from my Droid using Tapatalk
     
  12. sajgel

    sajgel Member

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    If they know you dropped the phone. They may bill you for the phone. If there is any small dent or scrape or blemish, they may bill it to you. The best bet is to return the replcmnt phone back and do the Insurance claim. If you do the insurance claim, you might even get the D2.
     
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