Question about droid warranty

Discussion in 'Android General Discussions' started by sina, Oct 17, 2010.

  1. sina

    sina New Member

    Joined:
    Oct 17, 2010
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Hey guys,
    I have a D1 and am having some issues with it. Im getting crackly feedback from the headphone jack. I know this is a known issue, and was wondering whether or not it is covered by the warranty. I have heard mixed responses whether or not it is. Also this phone was a hand me down from my dad, and has one straight crack across the screen. I was wondering whether or not it can still be covered by the warranty, cause i have heard that some people couldn't get a replacement phone cause of a small crack, because verizon thought they had intentianally damaged.

    I do not have asurion or any other insurance, but should still be covered by the 1 year warranty.

    So three questions that I would appreciate to have answered are:
    1. Does the warranty cover the crackily headphone jack issue?
    2. Does having a slightly cracked screen effect the warranty in any way?
    3. And lastly I heard there is a shortage on D1s, so is there any chance I would be upgraded?

    Thanks for your help
     
  2. LtKen

    LtKen Silver Member

    Joined:
    Jan 27, 2010
    Messages:
    2,628
    Likes Received:
    1
    Trophy Points:
    103
    Ratings:
    +1
    1) Yes, this should be covered by the manufacturer's warranty -- crackly headphone jacks can be caused by dirty connections, you should try to clean it

    2) I believe physical damage like that will void your warranty. Dont quote me, but a cracked screen is a sign of an abused phone, and the warranty will not be honored.

    3) There's no shortage of reburb D1s -- the only way to get upgraded is to have a series of problems with your refurbs and/or get a very very nice CSR.

    Hope this helps.
     
  3. ChevyNexus

    ChevyNexus Member

    Joined:
    Feb 25, 2010
    Messages:
    509
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Toledo Ohio
    Ratings:
    +10
    1) Yes it does
    2) No thats what they consider a pressure point crack an it is not covered
    3) no one knows till you get it
     
  4. sina

    sina New Member

    Joined:
    Oct 17, 2010
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    ok well thanks. I guess im stuck with a crappy headphone jack. now that the warranty is void anyway i guess i'll go root it
     
Search tags for this page

htc dna droid screen cracked manufacturer’s warranty

,

motorola droid 4 factory warranty