If I have a defective phone... would the VZW store give me a new or refurb?

Discussion in 'Android General Discussions' started by Crazy, May 23, 2010.

  1. Crazy
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    Crazy Member

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    I might have a defective phone... and what if I were to take it to the VZW store or call them?

    Would they give me a brand new Droid or a refurb?

    I'm just wondering... because I've had such bad experiences with refurb'd iPhones in the past.

    Thank you.
     
  2. Jim 777
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    Jim 777 Silver Member

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    Well it just makes sense that you bought a NEW phone that was defective, so of coarse Verizon will replace it with a NEW-to-you refurbished phone.

    I think it's [​IMG] but evidently something that we can't do much about.
     
  3. hookbill
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    hookbill Premium Member Premium Member

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    If you're in your first 30 days they will give you a new phone. After that it's a refurb.
     
  4. Crazy
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    Crazy Member

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    Aw damn... I got my Droid back in December.

    & I've heard a lot of problems with refurb'd Droid's.
     
  5. Jim 777
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    Jim 777 Silver Member

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    I hate refurb'd anything.
     
  6. Crazy
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    Might as well keep my current one... Only problem I have is scratches on the screen and it seems to turn off randomly at times.

    Better not to deal with a refurbished model.
     
  7. hookbill
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    hookbill Premium Member Premium Member

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    Well, it's your own personal experience that says you have had problems in the past but consider this: When somebody gets a refurb Droid they don't come in the forum and say, "Hey I just got my refurb Droid and it's super."
    That just doesn't happen. You only see the complaints.
     
  8. apastuszak
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    apastuszak Member

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    I just had to swap my phone out...

    The first refurb was bad. Phone kept rebooting over and over again. Second phone was a charm. Been working without issues for 2 weeks now.

    Andy
     
  9. nyijedi
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    nyijedi Member

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    Refurbs generally aren't as bad as people make them out to be. Personally, numerous scratches on the screen and random shutdowns would be enough for me to get a refurb. Plus, if the refurb has more serious problems, you can just swap it out until you get a satisfactory one.
     
  10. LtKen
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    LtKen Silver Member

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    If your phone is truly defective, then between VZWs replacements, and Motorola's replacements, you should have no problem getting a satisfactory refurb.
     
  11. christim
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    christim DF Super Moderator Rescue Squad

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    Hey I got my refurb Droid and it's super.



    First droid: acquired early November, 2009.
    2nd droid (Certified: Like-new): Acquired mid January, 2010

    Been going just fine with it ever since.
     
  12. takeshi
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    takeshi Silver Member

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    This. It's the nature of discussion forums. Of course you're going to hear more complaints.
     
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