I thought I would post this in case anyone else has unwanted calls, texts or emails, from the same number or email address over and over. Login to My Verizon, then: My Verizon> My Services tab> Set Spam Controls on right menu. There's 2 tabs: - Call & Messaging Blocking - Internet Spam Blocking for emails The limitations are: - You can only block 5 call/text numbers, and 15 email addresses. - The blocks expire after 90 days but you can re-block them again. NOTE: The first time I tried to enter a number a message box pop-up said, "The number can't be added now try later". After many tries all day I emailed Customer Service. I was pleasantly surprised, in about an hour they actually called me back. He said he added the Blocking Feature to my account and that it will now work. And assured me that their was no additional charge. In short, you might have to get Verizon to activate the Blocking Feature first if it doesn't work for you. Parental Controls Also, under the Verizon Safeguards drop down menu on left, is Parental Controls. It looks like it gives you more blocking options for kid's phones, and I assume your own. But it seems to be $4.99 per month per line. EDIT: Read my additional posts further below about activating the Blocking Feature online without having to call Customer Service.