Exchange for a different phone

Discussion in 'Samsung Fascinate' started by wysoy, May 20, 2011.

  1. wysoy

    wysoy New Member

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    Hi.
    I currently have Samsung Fascinate, but since the first purchase it has been problematic, such as calls not being received, OTA update failures, phone is not responding to touches, etc. and had to exchange several times.

    However, with all these problems continuing, I can't waste my time anymore keep going back and forth to verizon store for exchange.
    So, is there any way I can get a different phone other than my current model?

    Or do I have to wait until my phone gets discontinued?

    Thanks in advance.
     
  2. hecantbreathe

    hecantbreathe Member

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    Call Verizon and ask them.
     
  3. Backnblack

    Backnblack Premium Member Premium Member

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    If you've had it less than 14 days, return it...Other than that, Talk to CS.
     
  4. Stelv

    Stelv Silver Member

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    Yea if you make your case strong to VZW...they may send you a refurb model of something else. You may need to ask them to speak to manager and tell them you are thinking about switching carriers because of this conflict. I love my Fassy though:)
     
  5. Vyvid

    Vyvid Member

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    I'd recommend not directly asking for another model, but calmly explain how this phone is not performing up to Verizon's standards, and express your concerns with recieving another fascinate

    Sent from my phone. That's Incredible 2!
     
  6. Mwsr

    Mwsr Guest

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    After 3 replacements of the same phone they will offer you a different one. Dixon dinc etc ...

    Sent from my SCH-I500 using DroidForums
     
  7. Backnblack

    Backnblack Premium Member Premium Member

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    That not policy or commonplace.
     
  8. dirtysanchez

    dirtysanchez Member

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    Well what i have been told is that WAS Verizon's policy but was dropped or changed about a year ago
     
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