Exchange settings / account disappears

Discussion in 'Android Tech Support' started by brandontownsend, Jan 26, 2010.

  1. brandontownsend
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    brandontownsend New Member

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    My email is currently running through a hosted exchange server (2003). I've experienced an issue several times where all of my exchange settings and emails disappear from my phone. I have to re-enter all of the exchange settings and redownload all of my emails. Just wondering if anyone else has experienced this issue and can provide any advice.

    Thanks,
    Brandon
  2. nagchampa
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    nagchampa New Member

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    Yep. It has happened to me twice in a month. I expected glitches when I got the phone being that it is so new, so I'm more intrigued than upset. I have found no real explanation for it though. At least it only takes about 30 seconds to set the account back up.
  3. Droidesq
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    Droidesq New Member

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    This has happened to me about six times on three different Droids. It happened today on a replacement Droid I received yesterday. Hopefully, if enough people complain to Verizon and ask for replacement phones, it will get fixed.
  4. brandontownsend
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    brandontownsend New Member

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    just want to confirm

    you guys are on an enterprise email server? do you know if it's exchange 2003 or 2007? I'm working on 2003

    Thanks again,
    Brandon
  5. nagchampa
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    nagchampa New Member

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    Mine is 2007
  6. brandontownsend
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    brandontownsend New Member

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  7. brandontownsend
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    brandontownsend New Member

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    After reading through those other posts in the Motorola support forum, I'm fairly confident this is going to continue to be an issue, at least until Verizon and Moto figure out who's fault it really is. Oh well, gonna try to deal with having to re-enter my email info for now, but may end up going back to the old reliable BB, at least for business emails....makes me a little sad, I'm not gonna lie :-(

    Brandon
  8. brandontownsend
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    brandontownsend New Member

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    Update from Verizon

    OK, just wanted to update one more thing. I did speak to a Verizon Rep about this issue, and although they haven't experienced it (which I find REALLY hard to believe), they have acknowledged it as an issue and will have a fix for it soon.

    From Verizon Rep (name withheld):

    [FONT=&quot]From my understanding from my data mgr, it is being addressed and they will role out a manual release to fix it. will let you know when it happens. I personally have not experienced this issue though.[/FONT]
  9. Tekmazter
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    Tekmazter New Member

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    NitroDesk's Touchdown app had the same problem until the 5.1 update which came out on the 1st. Perhaps there's a link here considering both apps run on Android 2.x.

    NitroDesk has managed to fix this issue with their app and quite frankly it BLOWS away the native Exchange app. It's a hefty $19.99 right now, but well worth every penny.

    I'm surprised you're hearing from VZ that they haven't seen this happen.
  10. brandontownsend
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    brandontownsend New Member

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    Yes, I was also VERY surprised. I guess this all comes down to the fact that most Android users are not on an exchange server. I'll definitely check out that other app.

    Thanks for the tips!
    Brandon
  11. brandontownsend
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    brandontownsend New Member

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    Thanks for the suggestion, the Touchdown app is fantastic so far. Haven't purchased yet, gonna give it the 5 day trial.
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