droid x replacement problems.

Discussion in 'Motorola Droid X' started by slice, Sep 18, 2010.

  1. slice
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    slice New Member

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    Here's my story of how verizon screws me over:

    I got my droid x on sept 2. I love the phone but later on it started rebooting randomly and it had some dead pixels. I went to verizon to order a replacement and they gave me he'll.
    since i didn't have my old phone on me so i had 2 options: 1) keep the droid x and get charged for the new droidx and get the money back in rebate cards. 2) keep the droid x and get a refurbished phone(what the eff)

    Even if i chose any of the options above i would still have to wait 3 weeks for the replacement.

    Final decision: switching from verizon to at&t. So iphone 4 or evo?
  2. Abe21599
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    Abe21599 DF Super Moderator Rescue Squad

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    evo if you wanna keep android, iphone if you dont.
  3. DF Smod
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    DF Smod New Member

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    The Evo is a Sprint Device, not AT&T
  4. Abe21599
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    Abe21599 DF Super Moderator Rescue Squad

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    lol i didnt even read the thread i just saw evo or iphone. didnt even click to me :icon_ banana:
  5. DF Smod
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    DF Smod New Member

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    I would take the Evo any day over the iP4 but I am almost positive there is a wait for the Evo too
  6. Technoman
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    Technoman New Member

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    Sounds to me like you are making a fast decision that you may later regret. If your phone is less than 30 days old, you are allowed to return it no questions asked. Additionally, from several other's posts, I think they are required to replace the unit with a new unit if it is less than 30 days.

    Are you working with a Verizon store or a reseller?
  7. slice
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    slice New Member

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    sorry i forgot to write AT&T or Sprint
  8. Sectime
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    Sectime New Member

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    Am I reading this right? You go to a store with a tech issue on a product, don't bring the product in for inspection and ***** about the hassle. You planning on selling your old phone and screwing the new owner and Verizon??:)
  9. slice
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    slice New Member

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    woah calm down there.. u are most definitely reading it WRONG... im not an idiot, of course i brought the droid x with me. im saying my they wanted to make my old phone(which is my glyde) a loner phone until the droid x replacement. also i dont plan on selling my old phone(which again is my glyde) because it is messed up. also im am the owner of the phone so how would i be able to screw myself. also verizon is screwing me over, im not screwing them...

    I hope this makes everything clear for you :)
  10. slice
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    slice New Member

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    yea i was working verizon store.
    also it is less than 30 days. what im saying is that the normal process for a new phone is that they send you the replacement, then you have to send the defective phone back within a certain amount of time or they charge for the phone. what im angry about is that they want to charge me before i get the replacement and when i get it they will send it back as a rebate in which i have to waita couple of weeks for..
  11. rickreno
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    rickreno New Member

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    I wasn't dealing with a Verizon store, but the phone support people. They replaced my defective X, it took a few weeks to get it but it was a new phone and battery and worked fine.
    It also came with a $317 bill - which took me 38 minutes and 4 seconds of being on the phone with them to resolve. I spoke with 3 people during that 38 minutes of hell, the first two were hopeless. I finally got transfered to someone who listened to what had happened and fixed the account in about 30 seconds. I'm very happy with my new phone.
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