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Droid Insurance Asurion

Discussion in 'Android General Discussions' started by pcraw, Jan 5, 2010.

  1. pcraw
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    pcraw New Member

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    First the deductable (not disclosed) is $90.00. 2nd, you can't make the claim at a Verizon office they simply tell you to dial up Asurion for a long series of voicemails shuffles. Then, you must obtain from Asurion a claim form and send it in along with current picture i.d...Still not good enough they could not read the type written MEID numbers because they did not have enough boxies to accomodate the DROID. Many days now with no phone and no customer service from a very expensive but not customer service friendly insurance service.:mad:
  2. kdizzi3
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    kdizzi3 New Member

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    That bites. Maybe you speak with asurion corp and complain.
  3. coolkidd
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    coolkidd New Member

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    The deductible has always been there... You might have to read thru the agreement.

    VZW has nothing to do with this, since it is a third-party who warrants your Droid.

    My experience with Assurion has been very quick (takes me 2-days tops). Maybe you were not so lucky... I feel your pain...
  4. JimMariner
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    JimMariner New Member

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    I have had nothing but good experiences with them. I usually go to the VZW with my broken devices and the dial them up, then I get on the phone with the CSR and give then the info they need. A replacement shows up in a day or two.

    Good Luck !!! Let us know how it all turns out for you !
  5. vzwmandroid
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    vzwmandroid New Member

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    Same here. Hint, call asurion don't bother doing it online.
  6. jcardona1
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    jcardona1 New Member

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    have had about 3 claims with them and no issues. phones arrive quickly
  7. taypotts
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    taypotts New Member

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    This is why I have Best Buy Mobile Insurance :) we are testing it out in NC right now and it's AWESOME!!!
  8. NickWgnr
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    NickWgnr New Member

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    I've dealt with them alot in the past with my Voyager and I got my replacement phone the next day every time. It was always really easy. I think you just hit bad luck with them. Hopefully this will work out for you shortly!




    Wagner:motdroidvert:
  9. cuskit
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    cuskit New Member

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    Same here. Twice now. Both times had a new phone the next day. Those were $50.00 deductible, but for the Droid they raised it to $89.00

    One thing that puzzles me - I never had to send in a picture ID. Is this something new now? It's been over 2 years since my last claim. And I did all the correspondence over the phone - they asked a few questions, including my cc # for the deductible, and zap - new phone was delivered to my door. Along with a return padded envelope for the broken phone. And even though they sent new chargers, batteries, etc. - all they wanted back was the broken phone itself, sans the battery! So I didn't feel so bad about the deductible as I got a new ac charger, cable, case and battery without giving up my previous stuff.

    Hope your story turns out as well as mine, and the others chiming in here.

    cuskit
  10. Johnly
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    Johnly Guest

    Asurion, FT, I have paid for their services too long, WTF, I have yet to use those rip offs....but if you are poor, use them, as they can help you into a new phone for the penny less....
  11. Sweet Daddy
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    Sweet Daddy New Member

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    Best Buy here!!:icon_ banana:
  12. Backnblack
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    Backnblack Premium Member Premium Member

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    How does one "test" out insurance?
  13. dennisjr631
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    dennisjr631 New Member

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    Good luck with best buy if you loose your phone or its water damaged.
  14. hookbill
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    hookbill Premium Member Premium Member

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    I have heard nothing but good things about Asurion over the last year and a half that I've had a smart phone. No personal experience but I'm a bit shocked that the OP is having so many problems.

    I think the OP is going to be even more upset when they send him a refurb. Don't expect it in the shiny new box.
  15. taypotts
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    taypotts New Member

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    Well we are working with a company called NEW Insurance Group. Right now they are only covering stores in NC, and seeing how well it goes. If it works out then they will go nationwide.

    Verizon's- Lost, stolen, liquid damage, and accidental damage with a $90 for repair, or refurbished units

    Best Buy Mobile (Complete)- Lost, stolen, liquid damage, accidental damage, heat, humidity, dust, normal wear and tear, and power surges. If we repair your phone, or give you a refreshed one we don't charge 1 cent!!! If you get a BRAND NEW phone right out of the store for the Droid it's $100 (price varies based on phone).
  16. Backnblack
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    Backnblack Premium Member Premium Member

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    Dust would be a manufacture defect, not Insurance...

    How much is this new insurance per month?
  17. sophiethebulldog
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    sophiethebulldog New Member

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    a new phone? ha, I've had insurance for years. had a few phones sent, never has it been a NEW one and sprint or verizon will even tell you IF they don't have one and they usually dont...you get sent a " friggin refurbished" yeppers.... that's what it's all about folks. want a new one? buy one. I treat my Droid like a small computer cause it is to me. If it's lost or damaged I'm screwed with a used one.
  18. FireDroid
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    FireDroid New Member

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    Refurb I think has a bad reputation. It goes back to the factory and depending whats wrong with it gets a whole new make over back to stock spec.

    I have had to replace a few phones under the warranty due to having a 12 YO boy who beats the hell out of them and have always recieved refurbs that look and work as they are brand new.
  19. CorvetteAustin24
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    CorvetteAustin24 New Member

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    Refurbished units are FINE people. If they have an issue, you don't have to keep a broken phone. They don't have cooties either, I promise.
  20. taypotts
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    taypotts New Member

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    Dust would not be something the manufacture would cover, they didn't put the dust in your phone while making it, and therefore it is out of their hands.

    The complete protection is $14.99 a month, but when you do the math that's about $300 after the 2 years is up, and a new Droid would cost you about $600 retail.

    They are NEW phones. We literally grab a brand new phone out of our inventory, and give it to you there on the spot, if that's what our insurance company deems it. Verizon will tell you it's a "new" phone when it's just refurbished, I would rather pay the $10 and get a brand new one.
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