VZW Warranty - Asurion - ProtectCell - State Farm (insurance) Many people are questioning the best coverage in terms of insurance for the MotoDroid. I've contacted Asurion, ProtectCell and State Farm in regards to insuring my device and I've compiled a list of commonly asked questions and must know information. Useful links about insurance Verizon's Equipment Protection Information Asurion Asurion's Device Return Procedure Asurion's Claim Page Asurion's Number Lookup for Claims State Farm Insurance ProtectCell ProtectCell Request a Phone claim form Verizon Verizon's Extended Warranty Verizon offers an Extend Warranty with no insurance for $1.99 a month, but this only extends the warranty for manufacturers defects and will not cover a lost, stolen or damaged phone. Insurance vs Manufacturers WarrantyYour insurance protects you against: lost, stolen or accidentally damaged phones. But what happens if your phone has a defect upon purchase? You do have a standard manufacturers warranty that Verizon themselves will service for you, odds are, with a refurbished device, but at no charge to you. Purchasing Verizon's Extended Warranty will carry you past the time limit the manufacturer offers, keeping you protected in the event of a malfunction. Asurion Asurion through Verizon Insurance must be purchased/added to the line within 30 days of purchasing or upgrading your device. Contact Number: 888.881.2622 Essentially smart/data phones are considered advanced devices and fall under that category. All information regarding non-advanced devices will be ignored in regards to this thread. Verizon offers insurance through Asurion for their customers at a rate of $6.00 with an $89 deductible. Verizon also offers an extended manufacturer warranty + insurance at a rate of $7.99 with the same $89 deductible. Keep in mind the deductible is non-refundable. Coverage Asurion states the coverage for a replacement device as follows: Coverage for your phone if it is lost, stolen or accidentally damaged. Accidental damage covers everything from water damage to a scratch on the screen. The representative affirmed that any damage, as long as it is accidental, is covered under the plan. Asurion states that replacement of a device is dependent on what is available in their warehouse. They are under no obligation to make sure the phone is the same color and in the event your device has been discontinued they will offer you a 'comparable' solution. They are also under no obligation to ship you a brand new phone and in most cases you will receive a certified like new phone. Note: I was informed that if my device was touch screen and was no longer being made, Asurion could offer me a device that is *not* touchscreen as long as the rest of the features were the same. Note on modifying your phone Software is not covered under damage, but instead you will have to speak with either Verizon's or Asurion's technical department to determine a solution for the problem. There is a possibility it can be covered under your insurance if the phone can't be brought back to working order, but the rep would not 100% confirm this. Claims You can file your claim online or over the phone. Your phone will be shipped via UPS or FedEx overnight delivery(excluding weekends). You are allowed to make 2 claims per phone number per year. Example: I stepped on my phone and make a claim today(January 22nd, 2010), I get my new device tomorrow. I am cruising along in life and I drop the phone into the pool and make a second claim(August 09th, 2010), get my new device the next day. I am then no longer able to make another claim till January 22nd, 2011. When they ship you a 'new' phone you will receive a battery and a charger with it. You will receive a standard, pre-paid package to ship back your phone. Asurion offers a guaranteed 30 day malfunction warranty with your replacement device and it could possibly be valid for up to one year depending on the circumstances of the malfunction. Protect Cell Protectcell is an independent insurance company that handles cellphones. Here is a breakdown of their information. Contact Numbers: Claim Center: 877.775.3274 Corporate: 877.368.6365 NOTE: You cannot charge Protectcell to your Verizon bill AND you have to set up the insurance within the first 30 days of purchase. Cost Protectcell offers two packages of insurance. There is no difference between the coverage except for the length. You also have the option to renew at the end of your coverage term. One year: 69.95 Two year: 119.95 I received different answers whether it was one solid payment or if it could be broken up into installments. You would have to contact your local dealer for a final answer on this one. Enrollment Protectcell requires you enroll with their program within the first 30 days of purchase. You have to visit a local dealer to enroll in ProtectCell insurance. You cannot sign up via the web or by calling their contact numbers. You must furnish proof of purchase with date, etc. Note: Some dealers are carrier specific. Example: ATT store will not service Verizon phones if the store is a dedicated dealer of ATT. (seems common sense enough, but I thought I would throw it in there). Coverage ProtectCell states the coverage for a replacement device as follows: Coverage for your phone if it is lost, stolen or accidentally damaged. Accidental damage covers everything from water damage to a scratch on the screen. The representative affirmed that any damage, as long as it is accidental, is covered under the plan. ProtectCell states that replacement of a device is dependent on what is available in their warehouse. They are under no obligation to make sure the phone is the same color and in the event your device has been discontinued they will offer you a 'comparable' solution. They are also under no obligation to ship you a brand new phone and in most cases you will receive a certified like new phone. ProtectCell does not cover software or accessories, but they also have coverage on the battery in case it gets damaged. Claims You are allowed to make unlimited claims through Protectcell insurance, but the price does increase with each claim. Claim #1: $50 Claim #2: $100 Claim #3 and above: $150 - They cap the price of replacements at $150. 2 Day FedEx service which requires a signature unless you specifically decline signature. You must return the damaged device within 10 days. Note: If you purchase ProtectCell on the same day as the phone will you be covered for damage, but you must wait 30 days before you could make a claim if your phone was lost or stolen. ProtectCell guarantees a one year malfunction warranty on your device. State Farm State Farm offers Homeowners and Renters insurance that will automatically cover your cellphone from date of purchase in the event of fire, theft or vandalism. But they also offer specific coverage for your phone. If you have a device that cost over $500 you can insure just your device. Cost: $6.50 per $100. I didn't have a receipt, so they told me to bring something stating value, so I printed directly from Motorola's website the phone specs/price, etc. Motorola lists the phone at $599, so it cost me 6.50 * 599 = $39 (for a year) to insure my device. Deductible: None My local State Farm agent informed me that you can insure just your mobile device if it is over the price of $500. You bring in the phone with proof of value and (probably) purchase, they record your ESN for the insurance purposes and you are good to go. Coverage Accidental damage Theft Loss They will not cover mechanical/warranty issues. As your phone depreciates in value, it will not effect your ability to maintain coverage, but they will only replace the value of the phone at the time of damage/loss/theft. Note: The policy is called Personal Article Insurance Second Note: I suggest using proof of value from Motorola's website instead of your purchase receipt. You might run into problems if you purchased your phone through an upgrade and the receipt says $299. $299 < $500. I don't know for sure. THIRD NOTE: A few users have noted that they have been unable to get insurance through their local dealers, it seems that each location has the option to provide this insurance at their own discretion. PLEASE call the agent before you make the trip to set up the insurance. He told me he has his wife's iPhone insured and she cracked the entire screen, it was covered. Seems nice. Claims To make a claim you contact your agent then you'll take the phone to a service center(I am assuming Verizon) and State Farm will pay for the cost of fixing it. If it can't be fixed, they will pay the cost to replace the device. ______________________________ Review of customer service Asurion: I spoke with two reps and only tripped them up once about one specific detail: Void the warranty via software changes. Phone time wait was low and the reps were very friendly. ProtectCell: I spoke with 5 vendors, the Claim call center and their Corporate office; of the 8 different people I spoke with, only one person was able to answer my questions with any degree of certainty. The number listed on their website is for the Claim, I had to ask to be transferred to a service rep, at which point I was moved to Corporate. I called Corporate back after getting the direct number and the rep then was very unsure of the answers she was giving me. Wait time for claims and corporate was awful. I sat on hold for almost 30 minutes before my initial call was answered. State Farm: I think this is dependent on your local agents considering they don't do this type of insurance over the phone or the internet, but my local agent was personable and very kind. My plan: Going to State Farm tomorrow for Renters insurance and the additional phone coverage. So those are some options for warranties and insurances. Hopefully this helps and if you have any suggestions, please leave a reply.