I bought a Razr Maxx 7 days ago and I'm trying to decide what to do before my 14 days are up. I researched this phone for months before deciding to upgrade ( did it now to keep unlimited data). I love the battery life, size, and the speaker quality during calls. Unfortunately, this is what is still happening even after a factory reset and all downloaded apps have been uninstalled 1) the phone only rings about 25% of the time for incoming calls. I only get a missed call notification when it has rang. It usually goes straight to voicemail and I realize I've received a call when it beeps to notify me. 2) the phone does not hold a 4g connection and I live in an area with full 4g. I have a Samsung mi-fi device, that I've had for 8 months and it never loses its 4g connection. I tried going into the control panel and switching it to 3G only and it lost that connection when I tried to play a YouTube video. I can't play YouTube videos on 4g either. I am able to play videos on CNN with both 3G and 4g, when they're not dropping the data connection. I do have the most recent version of YouTube installed. 3) the phone worked well on wi-fi and never lost the connection BUT it was unable to sync emails from gmail, yahoo, and hotmail. It was also not able to run backup assistant. After switching off of wi-fi all the above have flowed without any problems. Any suggestions? Ideas? I already tried Verizon's tech support. When the woman told me to take out the battery I got discouraged for OBVIOUS reasons. I've sent the information in on the Motorola website last night and am hoping to hear back from them too. Thanks for any help you can offer.