Computer doesn't recognize my Razr Maxx

Discussion in 'Droid RAZR MAXX' started by Virago, Oct 3, 2012.

  1. Virago

    Virago New Member

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    When I first got the Maxx I was able to connect it to the computer. Now, all of a sudden, I can't.
    I plug it into the usb port and it charges, so I know the cord works, but I can't move data between the phone and my computer. I go to Start, Computer, but I don't see the device

    I have Windows 7 64 bit

    Any help?
     
  2. Redsnk95

    Redsnk95 Member

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    Are you using a USB port on the front of the desktop or back? The ones in the back are much better.
     
  3. wcjeep

    wcjeep Active Member

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    Are you running anti virus on the phone? If so, uninstall then connect to the computer. If you're running avast this is definitely your problem
     
  4. AJC1616

    AJC1616 New Member

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    Make sure you are using the usb cable that was supplied with your phone. Some cables are charge only, not data transfer.
     
  5. covard

    covard New Member

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    I hope that you have figured out what was wrong, but just in case . . . .
    When you connect with the USB cable, it brings up a notification in the top bar. It will tell you how the device is connected. If it is "Mass Storage" you should be able to see it as a couple of drives on your computer. If it is in "Media Device" or "Camera", then you won't see the cards.

    Hope you get it working for you.
     
  6. TisMyDroid

    TisMyDroid Super Moderator
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    +1... some cables are only for charging, some for data transfer and charge.
     
  7. mixesforyou

    mixesforyou New Member

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  8. Virago

    Virago New Member

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    I tried both, but no luck
     
  9. Virago

    Virago New Member

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    I haven't downloaded any anti virus on my phone. Unless the phone came with it, the answer is no :(
     
  10. Virago

    Virago New Member

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    I'm going to go by the Verizon store and buy a new one. This is probably it. My phone charges from the computer, but that's all
     
  11. Virago

    Virago New Member

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    I found the cord that came with the phone! Problem solved!
    Yes, it had to be THAT cord to make the computer recognize the phone.

    Thank you all so much for your help!
     
  12. TisMyDroid

    TisMyDroid Super Moderator
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    Great news virago!
     
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