Computer doesn't recognize my Razr Maxx

Discussion in 'Droid RAZR MAXX' started by Virago, Oct 3, 2012.

  1. Virago
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    Virago New Member

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    When I first got the Maxx I was able to connect it to the computer. Now, all of a sudden, I can't.
    I plug it into the usb port and it charges, so I know the cord works, but I can't move data between the phone and my computer. I go to Start, Computer, but I don't see the device

    I have Windows 7 64 bit

    Any help?
  2. Redsnk95
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    Redsnk95 New Member

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    Are you using a USB port on the front of the desktop or back? The ones in the back are much better.
  3. wcjeep
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    wcjeep Member

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    Are you running anti virus on the phone? If so, uninstall then connect to the computer. If you're running avast this is definitely your problem
  4. AJC1616
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    AJC1616 New Member

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    Make sure you are using the usb cable that was supplied with your phone. Some cables are charge only, not data transfer.
  5. covard
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    covard New Member

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    I hope that you have figured out what was wrong, but just in case . . . .
    When you connect with the USB cable, it brings up a notification in the top bar. It will tell you how the device is connected. If it is "Mass Storage" you should be able to see it as a couple of drives on your computer. If it is in "Media Device" or "Camera", then you won't see the cards.

    Hope you get it working for you.
  6. TisMyDroid
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    TisMyDroid New Member

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    +1... some cables are only for charging, some for data transfer and charge.
  7. mixesforyou
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    mixesforyou New Member

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  8. Virago
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    Virago New Member

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    I tried both, but no luck
  9. Virago
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    Virago New Member

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    I haven't downloaded any anti virus on my phone. Unless the phone came with it, the answer is no :(
  10. Virago
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    Virago New Member

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    I'm going to go by the Verizon store and buy a new one. This is probably it. My phone charges from the computer, but that's all
  11. Virago
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    Virago New Member

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    I found the cord that came with the phone! Problem solved!
    Yes, it had to be THAT cord to make the computer recognize the phone.

    Thank you all so much for your help!
  12. TisMyDroid
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    TisMyDroid New Member

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    Great news virago!
  13. mountain_chk
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    mountain_chk New Member

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    Similar Problem...

    I am having a similar problem: I am using a laptop with windows 7 and have updated all my drivers. I am using the cord that came with the phone and I am not aware of any anti virus on my phone (have checked twice, maybe there is something in particular I need to be looking for??). Any help would be greatly appreciated as my computer is not even recognizing a connection...

    I am needing the connection to dump files (pictures/videos mainly) from my phone to my computer. I was thinking of looking for an app that provides a cloud for me to store files and transfer to computer from there. Any recommendations for file transfers? Is there any easier way? Thanks for any help!
  14. MattyP
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    MattyP Rescue Squad Rescue Squad

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    Also make sure "USB Debugging" is enabled on your phones :)
  15. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Try either https://www.box.com/ or https://www.dropbox.com/home. Both Box and Dropbox gives 5GB initially and both have various ways to increase the Free storage, as well as paid storage. Both are "Cloud" based storage systems and both offer desktop clients as well as Apps for the phones, so that sync'ing happens automatically.
  16. mountain_chk
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    mountain_chk New Member

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    Thanks. The debugging was already enabled.

    And yes, I have resorted to Dropbox. Thanks for the help.
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