ASURION SUX! NO LONGER CARRIES Moto DROID!

Discussion in 'General Discussions' started by mac5217, Jul 15, 2010.

  1. MrKleen

    MrKleen Senior Member

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    Well based on what Velocity is saying it seems as though all the people in this thread that simply wanted their Droid replaced are blowing this whole thing out of proportion. They could have simply said they would wait for the Droid. And of course the rep he or she spoke with said if the Droid is gone at some point they would get an X, or D2 or whatever.... Sounds perfect doesn't it?

    However if you have read every post, many people have not had such a nice experience. And there have been a couple people that got an Incredible. They seem all over the place, but I tend to believe the majority over the good service a couple have received. Now they seem to be getting Droids in again, but for about a week they were telling people the Droid was no more and their only options were downgrades. For now it seems getting a replacement Droid shouldn't be a problem, but I sure hope I never have a problem with my phone cause I don't have much confidence...
     
  2. droidrob

    droidrob New Member

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    i just got a call from asurian corp. office today. i received 2 poorly refurbished droids and sent an email to the CEO saying that i didn't want anymore replacements or downgrades. they are sending me a brand new droid in the original box. we'll see what happens and i'll keep y'all posted. the link to send the ceo an email is Asurion | Contact Us | Email
    i read that somebody else did this on another forum and linked back to these forum threads to prove that this is a huge issue.
    cant hurt to try
     
  3. droidrob

    droidrob New Member

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    UPDATE
    i received a brand new droid today from asurian. not a refurb. they also sent me a car charger for some reason and some cheap earbuds.
    dancedroid
    the package has a shipping notification as "customer escalation"
    the downside is when i went to activate the phone i got a weird notification stating that i currently have insurance with asurian but by activating the phone the insurance may be removed from my account. well if they cancel me thats fine, even thought i think its Bull Sh*t. but i'm sure i can find another company to insure it if this has happens.
    So if any of you get a crappy refurb from asurian be sure to send the CEO an email at the asurian website link and if you calmly state your situation and repeat your UN-satisfaction you will get taken care of without having to call and get transferred from supervisor to supervisor and your blood pressure is sure to stay at a normal level. it only took me around 12 days from my first refurb to my brand new droid in the original packaging (w/ 16gig SDcard). i guess this proves that they do have non refurb droids in stock or can get them. all the while im sure hundreds of people are waiting on backorder for a refurb. ASSurian SUX (most of the time at least)
     
  4. jhuntsbery

    jhuntsbery New Member

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    uppppdate

    So I started this posting with a droid then downgraded to the gtc eris from asurion after 2 defective phones I called and was put on the d1 backorder and told they will call me in 3 to 7 days. 5 days later I called them they told me they have a huge. Shipment just in and it already left there wearhouse.so I check the confirmation email and it said droid2 as replacment equipment. At first I thought typo but as post this on my d2 it was no typo

    Not sure if it was intentional but maybe others can try? ? Btw d2 kicks ass

    So over. 3 weeks I went d1, eris,eris, d2
     
  5. MrKleen

    MrKleen Senior Member

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    It looks like you were taken care of well since you went through so much nonsense. I'm glad things worked out well for you! Enjoy your new D2!
     
  6. ragenrok

    ragenrok New Member

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    Well I dropped my milestone (and myself) in the ocean yesterday, teaches me to go sight seeing while in BC lol. Called up asurion this morning and after fighting to get my CC and shipping address to work its all going goo, getting a new milestone tommorow :icon_ banana:

    Man i wish we had the droid 2 or X here in canada.
     
  7. _33

    _33 Active Member

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    My daughter lost her phone saturday and my Droid was lost today at the dump. Came home and filed a claim by phone. The lady was fantastic! She did both claims for me. Deductable on each was $50.00 (100.00 total). Getting a brand new Droid 1. I was kind of hoping they were out of stock, just to try something new, but all is good. I love my Droid. Now I gotta re-root and some BB on it!

    I give Asurion ***** 5 stars!!! Everything was perfect.
     
  8. jimmiet

    jimmiet Member

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    Finally got my Droid...a friggin refurb, and the touch screen acts funky. Notification bar jumps up n down when u drop it, freezes half way between screens, etc. So I called Asurion...again. Got told the same story..."Yadda yadda backorder yadda yadda devour or ally." So I asked to speak with a supervisor right away, she tried to get one but couldn't and transfered me to an Advanced customer technician who is sending me a brand new DInc, car charger, leather case, and ear buds, for my worries since he "has a little more authority than the noraml support crew." Shipping out over night tomorrow. Bout time they own up to sending out refurbed crap!
     
  9. bassrunner67

    bassrunner67 Member

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    Anyone try lately?
     
  10. Zer0-c00l

    Zer0-c00l Member

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    Called today and was told that they do have D1 replacements. Told them them about going through two of them already and that i think its a crappy model and i dont want it. Same thing, they offered the two downgrades, yada yada. Trying next week via email, Call center reps are not smart people. The only record what you say and fallow the book step by step. Funk you Asurion.
     
  11. bodean

    bodean Active Member

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    I have a droid 1, and wonder if my 4.99/month insurance is even worth it or not.
    I am not eligible for upgrade til July 2011
     
  12. Droids

    Droids Member

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    For those peeps that just have a cracked screen, you may want to just replace it yourself and avoid the refurbs.

    Motorola Replacement Parts
     
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