Okay, so I came here a week ago and posted my incident with my stolen droid. I have made my claim with Asurion just a few hours ago. But I've been wondering a few things... When I was talking to them on the phone, they told me that my SD card was on back order and is going to be sent to me in around 3 - 5 days. I found this quite odd as a new droid would come with the 16gb SD card. Do they not send you a new device in the original box? Or do they send another box with the phone in it? :S Also, has anyone else made a claim and has got a crap/refurbished phone? If so, mind sharing your experience? I hate how I would have gotten a brand new droid stolen and snatched from my hand and I feel like I'm going to be given some crap replacement. tl;dr: how was your experience getting a replacement droid from asurion? was it good or bad?